REI is a well-regarded outdoor gear retailer known for its commitment to quality and customer satisfaction. The store offers a wide selection of award-winning REI brand gear and clothing, catering to both new adventurers and seasoned outdoor enthusiasts. Customers consistently report outstanding experiences, highlighting the friendly and helpful staff who go above and beyond to assist. Staff members are praised for their knowledge and professionalism, providing valuable advice on products and services, such as gear installation and sizing checks.
Visitors appreciate the positive atmosphere in the store, even during busy times, and many note the helpfulness of individual employees. REI is also recognized for its easy return policy, enhancing the overall shopping experience. Customers feel valued and are grateful for the courteous service, even in challenging situations. The store is noted for having a good selection of items, including gifts, and customers generally find parking convenient. Overall, REI is a top choice for those seeking reliable outdoor gear and exceptional customer service.
I had high hopes for my first visit and was disappointed. They had very low shoe inventory and it took a while to find someone to help with shoes. I ended up ordering the shoes I wanted online.
June 2026
The staff was very friendly and knowledgeable of the products, we'll definitely be back.
October 2025
Great experience! It's been one of my bucket list items to go to any REI store. Great service and awesome selection.
