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“I’ve been a member of Finex Credit Union for 3 years and it’s been a great experience. The staff is friendly, fair, and outgoing to provide the best service. Best place I’ve banked in my lifetime.”
“Opened my business account today 02/19 at this branch. Josiah helped me out with this and went above and beyond. Josiah was very knowledgeable and explained everything thoroughly. A+”
“The staff member that assisted me was absolutely fantastic! She did a wonderful job of assisting me and presenting some excellent ideas. I am glad to be coming back tomorrow to complete my project.”
“Every staff person I dealt with was courteous, friendly, and concerned for me. The loan department went above and beyond to help me put the loan together at a reasonable rate and payment. Highly recommend!”
“I love this bank.The customer service is so wonderful.It's better than 360 federal credit union.These guys don't give you a hard time on the phone.They don't give you a hard time at the bank and i've only been with them for a couple of months”
“Overall I'm happy with the service provided at the Credit Union. I would recommend DPCU to family members/friends. There courteous and pay close attention to your needs. D. Mebane : )”
“I have started this paragraph many times. Looking for words that say how much I appreciate Any’s assistance throughout the years. Her ability to be professional and kind in providing customer service is outstanding.
On a whole the staff provide great customer service!”
“Josiah provided exceptional service by attentively listening to my concerns, responding with patience and resolving issues efficiently. This man needs to be promoted ASAP...”
“Just moved to Hartford and wanted to join a credit union with my spouse. Jaina was fabulous! We arrived late as I could only come after work, and she was extremely patient and even stayed with us after closing time to ensure all the paperwork was complete. She was so helpful, especially since my spouse's paperwork was a little complicated to process. We are both extremely appreciative for all her kind help! Kaydia was also very kind and ensured that all as well while we were there. Overall, extremely friendly, professional team, and we left feeling like we were in good hands and well taken care of. Thank you all!”
“I have been a member for more years than i can remember, starting in Wethersfield. I have always had a good experience with everyone i have worked with here and i have even referred a friend here as well. Everyone here in Newington is very nice and always eager to help. I anticipate a long relationship with Dutch Point Credit Union.”
“Hello, I just want to give a huge thank you to Mark! I was having a tough time navigating through opening an account, and Mark displayed incredible patience and empathy while walking me through the steps to open said account. Probably one of the most pleasant/kind customer service workers I’ve ever dealt with in my life.”
“The Newington branch is staffed with friendly, helpful folks who can help you and send you on your way in no time! The bank itself has much better terms than you'll find at the bigger regional/national bank chains.”
“My experience with Cencap has been positive most times. However, it is difficult to get someone on the phone to answer questions. Also, they should add DocuSign as a service in order to expedite transactions. Carmen Maldonado has always been very helpful.”
“Christina the service agent has been a massive help and I have experienced over the top customer service at this location. I have been banking with them for a while and have stayed due to people like her treating their customers right. I will always recommend friends and family to bank with American Eagle thanks to employees like Christina.”
“If you have the option to open an account with this credit union I highly recommend to do so! If you’re lucky you’ll get Dawn to help you with it, she is precious. And if you’re looking for an auto loan, Marisela is your girl. These wonderful women are testaments to how valuable good employees are for a company. Thank you two so much for providing such a warm welcome to me and for all of your help.”
“I have had only good experiences with American Eagle over the 20 or so years I have been a member. I know that typically people who are upset file online reviews, so I wanted to toss my thoughts into the ring - particular compliments to Sholanda Williams, who has always been hugely helpful in my dealings with the credit union.”
“Bring your work badge/paystub, they make it very easy to setup a new account. In and out within 5 minutes. Good staff, easy to find location (around the corner in the plaza) practical hours.”
“This bank has then my bank For the past 10 years. I go to the one in Manchester everyone there is so nice very professional and they actually listen to you. Never had a problem and if I was Immediately taken care of I would never go to another bank”
“I’ve been a member at the South Windsor branch of Hartford Federal Credit Union for a while now, and I honestly can’t say enough good things about the staff there.
Every time I walk in, I’m greeted like a person they actually recognize not just another account number. The team is consistently friendly, patient, and genuinely willing to help, no matter how big or small the issue is. I’ve had everything from simple deposit questions to more complicated account stuff, and they always take the time to walk me through it without rushing or talking down to me.
What really stands out is how approachable everyone is. You never feel like you’re bothering them. They explain things clearly, make sure you understand what’s going on, and actually seem to care that you leave feeling confident about your finances.
The atmosphere in the branch is also just calm and welcoming, which makes banking there a lot less stressful than most places. It feels more like a community spot than a typical financial institution.
Overall, the South Windsor team really sets the standard for what great customer service should look like. They’ve earned my trust, and I genuinely wouldn’t consider going anywhere else.”
“Just made a phone call to transfer funds and they were soooo friendly, professional and efficient! How refreshing to do business with people who get it!! Thank you!”
“Helped me out with an issue with my car loan payments, staff was patient and helpful. Waved a late fee on my loan that wasn't fault of my own, good and thorough service.”
“I was having some trouble with my card and account. The guy I talked to was so nice. Here I am wearing a dirty sweatshirt and jeans. Mostly because I don't know how to wash clothes and I'm trying. This guy didn't care. Talked to me professionally. This guy was absolutely amazing”
“I have been a customer of AEFCU for a number of years. I have never encountered rude behavior - and am always treated with respect. I have recommended this bank to a number of friends.”
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“Angie helped get me started with new account and a car loan and made the process so seamless and easy for me. She was very communicative and professional and was able to answer all of my questions throughout the process.”