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8:30AM - 5:30PM
145 New London Turnpike, Glastonbury
Post Offices
“Wow! I’ve never experienced such kindness at a post office!
I came in to mail a box of birthday gifts for my 1-year-old granddaughter, but I wasn’t fully prepared. I didn’t have tape, and the first staff member (an Indian lady) told me to go buy some for $3.50. She also measured my box and said because it was slightly oversized, the postage would be nearly $40 instead of $25. I left, disappointed.
Sitting in my car, I decided to try again. I taped up the box using some recycled tape and went back inside. The first lady was gone, replaced by another Indian lady and an older gentleman named Abe. While she was a bit slower, Abe impressed me right away—he was serving customers swiftly and efficiently, often working with two at once. He clearly knew what he was doing and kept the line moving.
When it was my turn, Abe remeasured my box. Unfortunately, the first lady had been right—it was still too big for the lower rate. He gently asked if I’d consider reboxing it, which motivated me to give it a shot. I left again, thinking I might not bother—but I came back a third time.
Abe waved me over and, to my surprise, offered to help me! He found not one, but two boxes used boxes, tested them both, and helped me tape it all up with care. While doing this, he kept serving others, moving nonstop with grace and patience.
I know it’s not customary for USPS to assist customers with taping, let alone packaging stuff. And, being here multiple times I’ve never seen this, here or at any US post offices across the country. But, obviously this man noticed my dilemma and took it upon himself to be a kind soul.
Abe went far above and beyond. His kindness, efficiency, and generosity absolutely made my day. I hope his boss sees this acknowledgement of his excellent service. Because of people like him, the world truly is a better place. Thank you so much, Abe!”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
“Ms. Sharon and her team are very pleasant and always ready to assist customers. On one extremely busy day while waiting in a long cue, over the Christmas holidays, one customer burst into singing a carol to cheer the staff on. Everyone in the cue joyfully joined in. The staff was so grateful. In fact, it was a great experience to witness the community spirit because of the hard-working staff at this post office.There are cards and shipping supplies available for purchase as well as ample parking, including handicap access.”
8:30AM - 1PM 2 - 4:30PM
115 Main St, East Berlin
Post Offices
“Stephanie has been very helpful every time I come to send my packages. She answers my questions patiently with a smile on her face. Seems to know other regulars and calls them by name to greet them. Great customer service!!”
9AM - 12:30PM 1:30 - 3PM
780 Worthington Ridge, Berlin
Post Offices
“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“I like this post office. It is much better than going to the New Britain post office (in my humble opinion). I am usually able to get in and out of here quickly.
The staff here is always helpful to me.
There are cheaper options for shipping larger items, but as far as the U.S. Postal Service goes, this place is top notch.”
9AM - 1:30PM 3 - 4PM
185 Ann Uccello St, Hartford
Post Offices
“This post office is small but fast and efficient and the person at the counter is always the same and provides great customer service. Definitely the best post office in the area.”
“Decent if you're using the self-service kiosk. There are times when it may be acting up, no physical receipt, trouble with the label scanner, but you can always have the digital copy sent to your email. Great for busy ebay and Amazon sellers.”
“I wanted to see how the post office works before the holidays and noticed that the rating is very low. This is not true. I am very grateful to the entire team for their politeness and patience with me personally, since my English is not 100% good. Very often I arrive 15 minutes before closing (not on purpose), and I always received professional service! I wish all the employees of this branch happiness, health and bright holidays!!!”
“I’ve been to this post office a few times and they are always courteous and efficient. I worked with Karen today to mail several packages and envelopes. She was kind, patient, and had me out of there in under 5 minutes!”
9:30AM - 1PM 2:15 - 4PM
271 Barbour St, Hartford
Post Offices
“They have very good customer service here when I go in there it's in and out it's never crowded if you're in a rush this is the post office to go to”
“These guys have been absolutely incredible in the process of locating my packages. The pastfew years I have moved around the state and dealt with many post offices across Connecticut, and Portland by far cares the most about the individuals in this town.Not sure if they got a new post master or what exactly happened because when I first moved here I was having some minor delivery issues, but they seriously go above and beyond to help people out and they deserve some real recognition for it.Be a decent human when you talk to them- they’re stretched very thin, and still are managing to do their best despite the circumstances. They risk their lives daily to get us our Amazon packages and Time magazine subscriptions. Thank you guys.”
“Miguel was extremely knowledgeable and helpful! He took the time to assess what I was shipping and directed me to the appropriate packaging so I didn’t end up overpaying. He saved me a ton of $$$. Excellent customer service!”
“I wanted to share my positive feedback from my visit this morning. Theresa and a male staff member provided excellent service and were both very helpful and polite. Thank you for your service!”
“Today I had THE MOST ENJOYABLE experience and interaction that I have ever had with a USPS employee! ASIA deserves to be recognized by management for her exemplary customer service. She is outstanding, and is most deserving of a bonus, a raise, and a promotion!
She was the only employee working, it was 10 mins before closing, and yet she was still smiling brightly, and was professional, polite, kind, and energetic with each and every customer! Asia was a true bright point in my day today, and I'm sure in many others' as well. In my 50+ years, how many times have I said that about an employee at the Post Office, well, not until today.
Thank you for your kindness and positive energy, Asia! If only more people in the world were like you...
4/11/2025”
“The manager is extremely helpful and friendly, would highly recommend this post office. I called the wrong office yet he was still happy to assist me with tracking down a package even though it didn't pass through his zipcode. Very pleasant and easy to talk to on the phone. Five Stars.”
“Love love love Sonya! Omg heart of gold. Cried tears of compassion over the piece of mail I was sending my daughter. She is a God send give that kind soul a raise. Yall Rock! Open to 1 pm whaaaat! :)”
“I walked in there feeling rather frustrated as two packages didn't show up. Not sure her name, but some gorgeous women dressed to kill opened the little door window which made me not so frustrated about having to drive about this morning. She took down the tracking numbers and went in back to figure it out. It took 5-10 minutes but when she came back out she had printed off a couple sheets to patiently explain to confused me what happened with my packages. Very helpful.”
“I came for passport services and the service received was 5+.Staff was courteous, professional, and detailed.I just moved to Simsbury and earlier in the week I went to the Simsbury one onHopMeadow . The service was awful, The agent in Simsbury treated me like an idiot and was rude..What a difference 4.7 miles makes.”
“I live in west Hartford but I hate the post offices near me so I went there I feel good because of one young lady name is Kay she is so helpful and she done so quick 4 passport in just 30 min thank you so much Kay 4 star just for you”
9AM - 1PM 2 - 5PM
1020 Tolland Turnpike, Manchester
Post Offices
“Its a small post office, usually only one employee working at a time. They are always very polite and helpful. They are closed between 1pm and 2pm during the week, monday through friday. It is always clean and neat and organized.”
“In this age of home delivery for everything... I found myself in need of a post office. I had Christmas presents that I wanted to send the old-fashioned way.
The two employees at the Maple Avenue brach were both busy, but both seemed friendly and helpful, and the line moved quickly.
This is only my second or third time at this post office, but I have not experienced a problem so far.”
“This is the largest post office in the area. I enjoy coming to this location because there is a self-service machine for routine/simple purchases, so I can bypass the line. I also like appreciate having the mailboxes around the rotary to drop mail off without leaving my car.”
“Dec 2024. Whole new staff at the Cromwell Post Office. They are fun, informative, and always kind to me and my son. 10/10 I love doing business at the Cromwell Post Office!”
“I'm glad new Supervisor got to this Post Office, he was very kind, he explained the process of my package, he also helped other people who were with different situations and most surprisingly help others who speak another language”
9:30AM - 5:30PM
135 Chestnut St, New Britain
Post Offices
“5 stars for Johnathan at the customer service desk. Jonathan stands out he’s fast and efficient. Two other employees went to the back to “look” for my package came back saying no package. Jonathan said let me take a look two minutes later hands me my package. Thank you Jonathan!”
“I gave this PO 5 stars a couple years back, and still rate it the same now in September 2024. The staff are always pleasant when I am there, to myself and other customers. sometimes customers get frustrated but this seems to be due to customers not fully understanding the system; or because of an extended wait when this PO is not adequately staffed. Always the staff are working hard and diligently. I would give this PO more stars if I could!”
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“Typically efficient, and I'm able to get in & out in a reasonable amount of time.
Once in a while, they have fewer staff and if you happen to walk in at the same time as a bunch of others the wait can be longer. However, you can't plan for this.”