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9:30AM - 5PM
191 Ella Grasso Turnpike, Windsor Locks
Credit Unions
8:30AM - 4PM
699 Cottage Grove Rd, Bloomfield
Credit Unions
“I love this bank.The customer service is so wonderful.It's better than 360 federal credit union.These guys don't give you a hard time on the phone.They don't give you a hard time at the bank and i've only been with them for a couple of months”
“Overall I'm happy with the service provided at the Credit Union. I would recommend DPCU to family members/friends. There courteous and pay close attention to your needs. D. Mebane : )”
“Amy and the rest of the staff have always been so helpful and kind to me. This is the best banking experience I've ever had! When doing a simple transaction, to a loan application. The process is so smooth, I absolutely love banking with Community Healthcare CU.”
“Absolutely lovely establishment. Kayleigh was so helpful when I had to transition my banks and made everything very seamless for me. Customer service has always been paramount here. 10/10 would recommend.”
“If you have the option to open an account with this credit union I highly recommend to do so! If you’re lucky you’ll get Dawn to help you with it, she is precious. And if you’re looking for an auto loan, Marisela is your girl. These wonderful women are testaments to how valuable good employees are for a company. Thank you two so much for providing such a warm welcome to me and for all of your help.”
“My experience with Cencap has been positive most times. However, it is difficult to get someone on the phone to answer questions. Also, they should add DocuSign as a service in order to expedite transactions. Carmen Maldonado has always been very helpful.”
“I’ve been a member at the South Windsor branch of Hartford Federal Credit Union for a while now, and I honestly can’t say enough good things about the staff there.
Every time I walk in, I’m greeted like a person they actually recognize not just another account number. The team is consistently friendly, patient, and genuinely willing to help, no matter how big or small the issue is. I’ve had everything from simple deposit questions to more complicated account stuff, and they always take the time to walk me through it without rushing or talking down to me.
What really stands out is how approachable everyone is. You never feel like you’re bothering them. They explain things clearly, make sure you understand what’s going on, and actually seem to care that you leave feeling confident about your finances.
The atmosphere in the branch is also just calm and welcoming, which makes banking there a lot less stressful than most places. It feels more like a community spot than a typical financial institution.
Overall, the South Windsor team really sets the standard for what great customer service should look like. They’ve earned my trust, and I genuinely wouldn’t consider going anywhere else.”
“Shawnda followed up quickly with me about a long-ago closed account. She had all the information I needed to access the funds- I didn't need to research a thing. Thank you!”
8:30AM - 4PM
530 Buckland Rd, South Windsor
Credit Unions
“I was having some trouble with my card and account. The guy I talked to was so nice. Here I am wearing a dirty sweatshirt and jeans. Mostly because I don't know how to wash clothes and I'm trying. This guy didn't care. Talked to me professionally. This guy was absolutely amazing”
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“A woman named Celeste helped me yesterday morning and she was just lovely. I had a huge problem in that all my money was gone, stolen thru my debit card by what appears to be an online gambling ring. Celeste was really nice, comforting, helpful, calming and just quite wonderful all around. She helped keep me grounded in what was quite a stressful situation for me.
I will say that the process for fixing the issue, seemed to be quite cumbersome. Now it seems to me that she took all the info out of the computer, printed it onto separate pieces of paper that I had to sign individually. I had 94 transactions. That equated to 188 pieces of paper which then had to scanned back into the computer. It took 2.5 hrs to get thru all of that. 2.5 of me missing work and not making money in the midst of having lost everything. Compounded by the fact that there are no bathrooms for customers in the CU!! I feel as though the whole thing could have been put in an email, printed and signed if they needed a wet signature. I don’t know why they needed my signature 94 times when it seems they could have put 94 transactions on 1-3 pieces of paper and have me sign at the bottom. That would have taken 5-15 minutes. Common sense seems to have been lost in this process.
Shout out one more time to Celeste. Thank you for your kindness! You get 10 stars!!”