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“Kenny is the best postmaster. He was kind and quick (and funny), when helping us with our passport applications ! Definitely making this my post office for future USPS needs.”
“Mark was an absolute pleasure! He greeted me and had the box all ready for me to package and ship my item before I even entered! He then packaged it and taped it up for me without me even having to say a word. Thanks again as well as excellent customer service.”
10AM - 4:30PM
47 Waterbury Rd, Prospect
Shipping Centers
“We had a issues with returning an item from Amazon the staff here were very polite and friendly and helped big time with issues we had this place went above and beyond to assist us if you come here the lines are out the door and yet this place works very efficiently doing the best they can to speed up the process to get everyone in and out all while always maintaining great customer service..Highly recommend”
“I had some flyers printed for an event. The templates were not difficult to maneuver and the turnaround and price were great. Photo is a bit askew but the flyer were nice.”
“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
“I was the said “service agent” that was deemed rude and condescending by Linda on 4/13/2025. I’ve worked in this exact store for 10 years now and have been the pinnacle of customer service. Our store and myself in particular will stand for NO form of bullying. This women came into our store and used the self service machine we have in the front. This customer asked me whether she had to package the item as prompted on the screen, I responded with “I’ll do that part for you.” As soon as that nicety was extended unfortunately the rest of the process was ignored. Upon walking this women through the rest of steps and suffering the attitude that was unwarranted, I professionally said “you have a nice day.” About two minutes past and she comes back in to give me a peace of her mind. The four other customers that were in the store at the time as-well were just as confused by her behavior and apologized that I had to deal with that day to day. But of course we are not human beings.. we just scan your amazon packages. Respect is mirrored with respect. We don’t care how old you are, we don’t care what color you are, we don’t care how you identify, if you’re a bully, you will not be welcome here.”
“I was in the market for a new computer and printer. The sales person at Staples in Watertown CT was very helpful, knowledgeable, and took time to answer all my questions. She helped me choose a computer and printer that fit my needs as a teacher. She also helped find coupons and discounts to lower the price!”
“Customer service is exceptional, especially courteous, well mannered and extremely wonderful, Scott. Took me some time to get acquainted and accessing my mail in the dated P.O boxes..”
8:30AM - 12:30PM
70 Waterbury Rd, Prospect
Shipping Centers
“The post office in our town is the greatest. The nicest folks behind the counter in all my dealings with them, and I've been a customer for 35 years. Luis, Oxana, Scott, and Shaneeta are the best. It seems like they can't do enough to help. Passports, packages, etc. All good.”
“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”
“The woman working was very helpful and went out of her way to make sure my package was shipped as cheaply as possible, and even put cute Christmas stamps on it instead of regular stamps because it was Christmas gifts inside!”
“Anytime I go into this post office. They are nothing but friendly. Always smiling. I live in Waterbury, but I will go out of my way to use that post office today I needed help. I had tremors and Zachariah filled out everything for me and I so appreciate it. Keep up the good work.”
“A great experience when applying for my passport. Staff was great in helping out with the forms and process and offering answers to my questions. In and out in only a few minutes.”
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
“Never had a bad experience with staff, they are very friendly and answer all my questions. They are efficient. The line can get long, especially during prime hours.”
8:30AM - 12:30PM
41 Wigwam Ave, Waterbury
Shipping Centers
“Went through an unusually stressful experience with a recent change of address made super easy by the staff and supervisor at this office. Definitely a 5 star team.”
“While I have always had good service at the Watertown, CT post office, I have had some problems trying to call the postal employees there. No one ever answers the phone! I wanted to ask them to hold my mail for me, because my mailbox was crushed by a falling tree during the last storm. I am having a mobility problem, and was hoping I didn't have to go into the post office myself. Guess I have to now.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
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“This is my first time using this location UPS . Friendly , attentive and respectful . Clarified my questions and gave me the best options related to the package shipped . Sure would return for futures shipments .”