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“Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.”
“Excellent service! Went there a couple of times in the past few weeks to get documents notarized. They have multiple notaries on site from 9 am through 6 pm (save for lunch break), which is rare. Costs $5 per signature.
Prompt, professional, and no fuss involved. Highly recommended!”
“Tabatha is a star employee at this store. I watched her multitask, greet customers while being extremely pleasant, help customers, and still manage the staff. She was a one woman machine who basically worked the entire store by herself, even though there was another employee nearby. She alone has earned all five of these stars.
However on 11/7 at about 10:15, I was “helped” by someone who clearly did not want to help me. He wouldn’t even stand up to scam my QR code to ship my items back to Amazon. I had a heavy object strapped to my back, it would have been nice if he would have been thoughtful enough to just stand up to scan my code instead of prompting me to reach. I even asked him if he could just stand to scan the code and he just continued sitting. I’m sure you have this on camera and can see for yourself. This is the service I usually get. ?”
“Have to give the best rating since Thomas and Nita, always got me when I come in. They're precise, swift and charismatic. I always appreciate their service.”
“I live in Houston and had a package that needed collecting from just down the street from this UPS Store in Washington DC. I spoke with the manager (Janiya) who did me a HUGE favour and actually went down the street and collected the box during her off hours and then took it back to the store to affix my shipping label. Service like this is just so rare these days. Cannot say enough nice things here.”
“I never thought I'd write a review of a UPS Store but here we are. The service in the L Street store is always outstanding: quick, friendly and helpful. Shipping items can be a bit of a pain but the team in this store always takes of everything, from packing to getting you the best shipping rates for your needs. And everyone is friendly, funny, and helpful without ever being solicitous or scripted. Just genuine great service.”
8:30AM - 5:30PM
1775 I St NW suite 1150, Washington
Mailbox Centers
“Thank you soooo much team 'Intelligent Office', we are humbled by your kindness and will forever remain indebted. The entire Kenya delegation is happy with your exceptional support.Your team's responsiveness and willingness to go above and beyond was truly appreciated. We lack the right words. Be blessed & God willing- we will definitely be back in April 2026
@Aretha- we salute you ?”
“Mitchell and the UPS team at this location provides excellent customer service despite the fact this store is always busy. I am grateful they are in the neighborhood. Thank you!”
“Absolutely Loveeeee this location, The lady Yolanda is amazing, I was having so much trouble at the self service kiosk while returning an amazon package and without me even having to ask, she came right over after assisting her customer. She is also nice and patient every single time I go in.”
“I use this location pretty often. Leonard helped with last minute shipments I needed to get out on a Friday for arrival on Saturday back in September. Most of the shipments made it, 2 were delayed (no fault of the store). The store team helped me sort out a partial refund.”
8:30AM - 6:30PM
3220 N St NW, Washington
Mailbox Centers
“The people here are so nice! It’s my neighborhood UPS store and it’s always a pleasure going in. I’m there pretty often with returns and they always offer to help - try to make everything quick and easy.”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
“Joe was awesome, thank you so much. I got everything I needed & he took care off me & several others in a timely manner in less than 5 mins. He needs a raise. Thank you Joe?”
“I had an amazing experience at this location and they were super helpful specially Juno he was such a nice guy and very helpful, super kind and patient. He had experience with everything. He made everything so smooth and easy with a smile . I highly recommend this place. My husband and I were happy and satisfied and I was impressed . Thank you so much for helping me fishing my paperwork and got everything done. I appreciate it.”
“Shamara is a miracle worker. Assisted me quickly and easily while helping her colleague. So nice to have someone who blesses you. Thank you Shamara I hope they give you a raise or something! You deserve it. Multitasking queen!”
“Heaven was incredibly pleasant and professional, which was the total opposite from my first experience at this location! She took care of my needs in a timely manner and was incredibly helpful with ensuring that my items would be securely packaged before departure and upon arrival.”
8:30AM - 6:30PM
2202 18th St NW, Washington
Mailbox Centers
“I am visiting US and brought some items for my relatives who are in Ohio. They couldn't come unfortunately and I get to search online and found out UPS. It is very quick serviced and staff are very helpful. I sent them today. It has tracking tool as well.”
8:30AM - 6:30PM
5614 Connecticut Ave NW, Washington
Mailbox Centers
“The store under promised and over delivered. I was so pleased. The associate told me it was after the cutoff point so next day delivery would be Saturday. My package was delivered on Friday which means he made an extra effort to get it out the day I was in the store, which was Thursday.”
“I received the best service from Don during my visit to this store. I needed numerous different photocopy work done, passport photos taken, shipping packages created, and notary services for some documents. Don was extremely helpful and patient with my many requests. A delightful experience made ever better when I found out I had actually walked into the store past their closing time, yet I still received stellar and patient service. And when I left and mistakenly left my photos behind, Don called me and went above and beyond to ensure I got them that evening. Truly great customer service!”
“We were traveling and wanted to send some luggage, but we didn't know how to do it, so a Korean staff member was very kind and friendly and explained it to us in detail. Thank you very much!”
“I did not check the reviews before I got there, I just selected my nearest UPS store and Ana was incredibly helpful and kind.
I was there with my baby stroller, even though it’s not a step-free entrance, the staff here helped me lift my baby stroller over the staircase. I also heard him patiently explaining a service to a customer.
It may be a small private owned UPS franchise but they provide good service. Don’t let the reviews discourage you.”
“I've had a PO box at this location for over a decade for all of my business and residential mail. The staff here - Tammy, Tanya and others - have consistently gone ABOVE AND BEYOND in customer service. I frequently travel abroad for extended periods, and they have managed my complex mail forwarding requests, handled complicated business orders, and generally keep my packages and mail safe waiting for me until I return. I have seen the behavior of some of the postal customers and I'm genuinely appalled at the treatment they receive for following postal regulations - no doubt by some of the same folks leaving nasty reviews. Tammy, Tanya and others know their regulars by name, treat everyone with respect even when they're being screamed at, and genuinely care about their customers while providing an essential service to the neighborhood. I'm so grateful to them.”
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“Called the UPS store to see if I can get a document notarized. Learned that no appointment is required. Get it done in 5 minutes with a very friendly staff. Thanks, Michael!”