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“Really good place to buy a used unlocked iPhone for good price. They also fixed my old broken phone and helped with data transfer. Very good cellphone store and team in Washington DC. Come here!!”
“17 million stars to Clint, who was a knight in shining armor for me when I locked myself out of my apartment (by leaving my phone inside). No staff in my building were able to help, so I rushed to the only place I could think of with phones: AT&T. Clint helped me contact someone so I was able to get back in, and Clint even gave me a stack of post-its to write down the info. He was so nice, and I’ve never been happier as an AT&T customer than I was right then. Excellent customer service. Thank you!”
“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“Hi, my name is Craig, I came in 10 mins before closing. Sales Rep, Kaleb Fitzgerald helped reinstall services on my phone and also helped me get a clear understanding about home internet!”
“Charles A helped me added I dropped my phone and rendered it inoperable. He couldn’t have been a better help! Super efficient, thorough, and saved me money by the time I left. Super grateful!”
“Great service location! I went in with a fairly complicated request (switching phone providers between companies), and Marco and Carlos assisted me with the multi-step process. It took a few visits, but both gentlemen were professional, courteous, and solutions-oriented. I really appreciated their help, and will definitely be back!”
“Got a iPhone screen fix it was a fast turnaround time. Price might had been slightly higher but it was very convenient given my location. They got a good selection of phone accessories in the store”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“The truth is that I have had cricket for a long time and unfortunately an employee named Uziel made a mistake and they cut my line for two days and ended up charging more money but thanks to Ana she was able to solve my problem and I will no longer have to change companies. But they have to be more careful because if it weren't for her I would have changed.
Thank you Ana, I will come back to look for you ☺️”
“The people working here are very helpful and kind.
I would like to point out Erick's helpfulness: we found ourselves in the critical situation of a lost phone in the metro, came into the at&t store, told him about the gravity of the situation, no questions asked he handed over his phone and assisted us in recovering the lost item.
He was also hands down fair in providing guidance letting us know that for the phone model which I possess, there is no at&t package that will work.
Thank you at&t, and thank you Erick for your support.”
“I woke up one day to find my new Pixel 8 was not taking a charge. I went to the Russell Cellular Store on Rockville Pike as a walk-in. Needless to say, someone was already ahead of me. The tech immediately diagnosed the problem (charger & cord) and was concerned I would have to buy a new one. But with software changes, I had to. Altho by that time there was a person seeking help on the phone, another waiting in a chair, and three new walk-ins trying to get served, he never lost his cool. Service was quick, info perfect & accurate, and it fixed my (admittedly small) problem. Thru it all l he was unfailingly calm and polite. I give him an A+! Although I would say, the store desperately needs more staff!”
“Zary and Darwin were extremely accommodating. Because I came in right before the store closed, they stayed open an extra hour to help me. They patiently answered all of my questions (I had a lot of questions) . They did all of this while servicing all of their other customers. I was extremely satisfied and happy with my service. I will always return to this store for all of my cell phone needs. Thank you Metro PCS!!!!”
“Happened to be in the area & was thrilled with the customer service. I forgot the young lady’s name but she helped me place a instore order, quick & efficient!”
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“Dead PC, which getting power to the motherboard but the computer wouldn't power up. Asked to diagnose but not repair, as it was an old machine and a new computer would be less than repairs most likely. $60 fee.
They promised to call later that day or the next to tell me what they found initially. I had to call to check after not hearing back. They were ordering a new motherboard to test with. Good troubleshooting, but not what I asked, for a 12-year old machine.
I declined service, but will say they did seem to know what they were doing.”