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“Dead PC, which getting power to the motherboard but the computer wouldn't power up. Asked to diagnose but not repair, as it was an old machine and a new computer would be less than repairs most likely. $60 fee.
They promised to call later that day or the next to tell me what they found initially. I had to call to check after not hearing back. They were ordering a new motherboard to test with. Good troubleshooting, but not what I asked, for a 12-year old machine.
I declined service, but will say they did seem to know what they were doing.”
“John was more than great! He explained everything to well; discovering things for me regarding what and how much I've been paying at another company. Thua, porting over everything for me such as cable and internet. Thank you John - H Street is an amazing location”
“Went to look at headphone options and the guys educated me on compatibility, features, and price. They helped me maximize value and at my request improve my case and screen protector economically. Very pleasant, very helpful and knowledgeable. I'll be returning when I want to upgrade.”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“Charles A helped me added I dropped my phone and rendered it inoperable. He couldn’t have been a better help! Super efficient, thorough, and saved me money by the time I left. Super grateful!”
“Got a iPhone screen fix it was a fast turnaround time. Price might had been slightly higher but it was very convenient given my location. They got a good selection of phone accessories in the store”
“Marco is TERRIFIC! He went over and above in helping me upgrade from a very old phone to something generations newer. I could NEVER have done without him. He deserves the highest praise for his outstanding customer service and for his knowledge and skills. I am more grateful than I can say! I would wish him to receive a gold medal ? for all the time and effort he spent on my behalf.”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“The truth is that I have had cricket for a long time and unfortunately an employee named Uziel made a mistake and they cut my line for two days and ended up charging more money but thanks to Ana she was able to solve my problem and I will no longer have to change companies. But they have to be more careful because if it weren't for her I would have changed.
Thank you Ana, I will come back to look for you ☺️”
“Zary and Darwin were extremely accommodating. Because I came in right before the store closed, they stayed open an extra hour to help me. They patiently answered all of my questions (I had a lot of questions) . They did all of this while servicing all of their other customers. I was extremely satisfied and happy with my service. I will always return to this store for all of my cell phone needs. Thank you Metro PCS!!!!”
“The people working here are very helpful and kind.
I would like to point out Erick's helpfulness: we found ourselves in the critical situation of a lost phone in the metro, came into the at&t store, told him about the gravity of the situation, no questions asked he handed over his phone and assisted us in recovering the lost item.
He was also hands down fair in providing guidance letting us know that for the phone model which I possess, there is no at&t package that will work.
Thank you at&t, and thank you Erick for your support.”
“Happened to be in the area & was thrilled with the customer service. I forgot the young lady’s name but she helped me place a instore order, quick & efficient!”
“I woke up one day to find my new Pixel 8 was not taking a charge. I went to the Russell Cellular Store on Rockville Pike as a walk-in. Needless to say, someone was already ahead of me. The tech immediately diagnosed the problem (charger & cord) and was concerned I would have to buy a new one. But with software changes, I had to. Altho by that time there was a person seeking help on the phone, another waiting in a chair, and three new walk-ins trying to get served, he never lost his cool. Service was quick, info perfect & accurate, and it fixed my (admittedly small) problem. Thru it all l he was unfailingly calm and polite. I give him an A+! Although I would say, the store desperately needs more staff!”
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“Amazing experience. Owner was so helpful and honest. My phone had water damage wouldn't turn on at all and he recovered the data when other shops couldn't even get the phone to come on. Honest guy and will always do the best job he can. Highly recommend!!”