Verizon provides a variety of services, including mobile plans, 5G home internet, and business solutions. Customers can visit the Washington store for assistance with their needs and can also schedule appointments online or place orders for in-store pickup, free 2-day shipping, or same-day delivery where available. The staff at this location have received praise for their helpfulness and patience, especially during difficult situations, such as returns or account issues. One customer highlighted the exceptional service provided by a staff member who dedicated time to resolve a billing problem for an elderly customer. Despite some frustrations with the company's customer service and the limited parking at the store, many long-time customers express satisfaction with the offerings available. While some customers feel that more locations are needed for convenience, the Washington store remains a reliable option for those seeking assistance with their Verizon services. Overall, the staff is noted for their professionalism and commitment to helping customers navigate their mobile and internet needs.
John was amazing!! He stayed after close to help my friends and I with a phone trade in 10/10!!
July 2025
Winslow was so helpful! He listened to my concerns and advised me on how to go about replacing my phone. He was honest about all of my options and offered wonderful insight! I am so thankful. All of my encounters with the various staff were pleasant.
April 2025
Ran into issues activating a replacement phone, and they were able to fix it within 10 minutes. Fantastic service!
