West Elm is a popular furniture store located on the trendy 14th street, known for its stylish and quality offerings. The store is spacious, bright, and spread over two levels, making it a pleasant shopping environment. Customers appreciate the helpful and friendly staff, with many praising employees like Cameron and Alice for their excellent service and assistance with choosing furniture and handling issues. The staff's efforts to resolve problems quickly, such as fixing a mix-up with a pickup order within two hours, are highly valued. The store offers a variety of reasonably priced furniture suitable for apartments, and the furniture pieces generally hold up well over time. Customers also enjoy the store’s design help, especially when making custom or complex orders. However, there have been some frustrations with the shipping and delivery process, including delays and order cancellations due to fabric availability issues. Despite these challenges, the staff remains attentive and helpful during in-store visits. Located in a neighborhood filled with similar upscale and design-focused stores, West Elm is considered a key part of the area's trendy shopping scene. Overall, it is highly recommended for those seeking stylish furniture and good customer service, especially for residents or visitors exploring the vibrant 14th street area.
I cannot speak more highly of the customer service at this store. There was a slight mix up in my pickup order (I was given the wrong sized coffee table by mistake, they’re nearly identical save for the measurements). The staff did everything they could to fix the problem within 2 hours and went above and beyond.
September 2025
Very helpful staff, thanks Alice! Great furniture, although should be easier to exchange items that we got in the wrong size
January 2025
Quality throughout the entire store with an amazing and knowledgeable staff.
