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“Tidemark Federal Credit Union, in Long Neck Delaware, has an exceptional employee named Georgina.
I had an issue with a credit card being denied January 2, 2025.
Upon entering Tidemark, Georgina met me with a cherry “Hello” then proceeded to listen to my problem.
The resolution needed a managers decision so she contacted one right away.
The whole process took approximately 30 minutes to resolve and Georgina made trips over to where I was sitting to keep me updated on the status of the issue.
She was very professional and friendly.
I thank Tidemark and Georgina for handling an uncomfortable situation with Grace.”
“Excellent bank with great services, very helpful and friendly people. Could not be happier. Branch manager Nancy and Cassie were amazing. We are appreciative of their work on our behalf. Will be doing all our banking with them in their Long Neck branch. Thank you.”
“The most efficient and expedited loan process I have ever experienced, the FSF loan originator and processor were extremely helpful in their explanations of every step in the process.”
“We’ve had a great experience with FBW. Their customer service consistently stands out, and unlike many larger banks, we don’t have to deal with surprise fees or unnecessary holds on our deposits.
They genuinely treat their clients like people, not numbers. This week, Carrie went above and beyond to help us set up new accounts that will make our small business accounting much more efficient. Her support made the whole process smooth and stress-free.
If you’re looking for a bank that values relationships and actually supports your business, FBW is a solid choice.”
“Every time I’ve needed help with anything, I’ve always been treated with kindness & fast solutions. Tina in particular helped me today and she was a sweetheart who worked quickly to find a solution for my issue, so shoutout to her. The team here really is super nice & helpful!”
“Even though it was a bit complicated to open up my new nonprofit checking account, Cynthia made the whole experience such a pleasure. She was so kind and easy-going I loved working with her. Thank you Cynthia!”
“I have had a good bit of issues with my physical bank card, & account. The issues have in no way been the fault of the tellers or other employees at this bank however, & they have been incredibly helpful, & efficient in sorting out every issue I have had. They made an especially difficult time in my life much easier, especially Sarah, & a few employees on their customer service helpline. They provide wonderful customer service here!”
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“EVERYTIME i go into the Millsboro location, recently Tuesday 10/22
I am Greeted with a professionalism that goes above and beyond and customer service reps tha I have dealt with in the past. Thankyou to Georgina, Jayde, and Brooke who verifies me at the ATM withdrawal chat.
You are All worthy of Praise and a a $$$ Raise.
Thankyou
Lana”