Best Buy is a typical electronics store with a great selection of laptops and other accessories. The store layout is fine and the Geek Squad can be very helpful. However, customers frequently report a lack of available staff, and when employees are present, they are often seen on their phones and not paying attention. This results in shoppers needing help but finding no one around, sometimes causing them to leave. While some staff members are friendly and good, the overall staffing is limited. The store has also undergone significant changes, with many longtime benefits and product categories being removed. Previous membership deals and reward systems have been gutted. Furthermore, the store's inventory is often low, with lots of items out of stock on the shelves, sometimes requiring items to be shipped. Entire sections, like movies, have been eliminated entirely. This has led some customers to question the reason for visiting, moving from a go-to tech shop to a place that prompts the question, "Why am I even here?"
Billy works in tv section and was very knowledgeable and helpful. He explained the difference between 3 sub woofers I was looking to purchase as well as the Sony brand televisions. I already set up the sub woofers and I really like it. The person at the front customer service desk was very pleasant.
August 2026
Looking for a computer monitor…staffwas very helpful!
August 2026
Hello fellow shoppers I can't say it Best Buy's the attitude the disposition of all employees is a lot better no matter what race color or Creed the job is to get the sale be polite be courteous it's all and above now the door was open arms job well done Best Buy thank you
