New Balance Brandywine is a neighborhood running, walking, and fitness store focused on a professional and personalized fit. The staff is consistently described as super professional, knowledgeable, courteous, helpful, patient, and fantastic. They provide a great experience, finding what customers need without being pushy. Employees are very informative and know the products well, offering the latest models in many sizes. The service includes precise fitting using tools like a 3D scanner and traditional metal devices to ensure superior comfort and support, which is especially appreciated by seniors seeking orthopedic footwear. The attention to detail remains strong even when the store is busy. Customers report highly satisfactory outcomes, such as resolved foot pain, and highly recommend the store. Although some older models may require online purchase, the in-store service and fitting expertise create a memorable and awesome experience that encourages return visits.
The sales associate was very friendly and helpful. She measured my feet using a computer model. The store itself was clean and organized.
February 2026
Great store, great prices, and great service! The store is very clean as well. My wife worked with Cameren to get a great fit and I worked with Brenden to get my fit. 10/10 would recommend.
July 2025
Excellent customer service - went above and beyond to find a pair of sneakers that fit perfectly. Thank you!
