Verizon's Wilmington store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments and place orders for convenient pick-up or delivery. Overall, the store has received mixed reviews from customers. Many appreciate the helpfulness of certain employees, particularly Michael and Tre. Michael is noted for his friendly demeanor, knowledge, and ability to assist customers without pressure. Customers have praised him for successfully answering numerous questions and helping them find the right devices. Tre has been recognized for his technical skills, efficiently solving issues that others could not. However, some customers have expressed dissatisfaction with the service experience, highlighting instances of rudeness and lack of attention from certain staff members. One recurring theme is the importance of good customer service, as it directly impacts customers' decisions to visit the store rather than shop online. Despite these concerns, many customers have left with positive experiences, especially when assisted by dedicated employees who go above and beyond to meet their needs. The store's commitment to customer satisfaction is evident, though consistency in service quality remains a crucial area for improvement.
I had an issue with an online order and Alex was so great. I really appreciated his effort to get everything corrected for me, he was a big help and I very much appreciated it
January 2026
Waited 15 minutes and wasn't waited on. Need more employees to compensate for all customers I wasn't the only one waiting to be served but it was awful I ended up leaving to go another day
December 2025
Unhelpful staff. Customer service is not there focus.
