Verizon's Wilmington store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments and place orders for convenient pick-up or delivery. Overall, the store has received mixed reviews from customers. Many appreciate the helpfulness of certain employees, particularly Michael and Tre. Michael is noted for his friendly demeanor, knowledge, and ability to assist customers without pressure. Customers have praised him for successfully answering numerous questions and helping them find the right devices. Tre has been recognized for his technical skills, efficiently solving issues that others could not. However, some customers have expressed dissatisfaction with the service experience, highlighting instances of rudeness and lack of attention from certain staff members. One recurring theme is the importance of good customer service, as it directly impacts customers' decisions to visit the store rather than shop online. Despite these concerns, many customers have left with positive experiences, especially when assisted by dedicated employees who go above and beyond to meet their needs. The store's commitment to customer satisfaction is evident, though consistency in service quality remains a crucial area for improvement.
I placed an order online for a device pickup at another location but it went on backorder. Alex went above and beyond to help me cancel that order and purchase one of the devices they had in stock. The other workers were friendly & pleasant. Glad I stopped in!
July 2026
Help us quick. We got what we need. Got my kids new IPhones. We are happy because the one phone we had was not charging to well. Need to get a new one. The other phone that we had was 6 years old and not working that great. Replace both phone with an up grade because both were old too. Got new phones for free. I am happy.
July 2026
Jared was really helpful with assisting me with my upgrade. Way more helpful than Verizon support over the phone.
