Macy's Backstage, a well-known department store, provides a mixed customer experience. While some customers report good, standard service, others have faced issues with jewelry repairs and unexpected shipping fees. One customer had a positive experience, finding a great deal on a designer perfume and appreciating the convenient in-store pickup option. However, another customer was disappointed with the poor quality of a purchased purse and the hidden shipping fee for orders under $50. Overall, Macy's Backstage offers a varied service quality, with both satisfactory and unsatisfactory aspects reported by customers.
