Cell Phone Stores in Aventura, FL

“I came into the store to obtain new merchandise as an upgrade to my existing phones. I was able to receive great customer service, where my options for new device were very well explained. I am grateful for the new devices that has been ordered for myself and my family and, overall customer service was excellent.”

“The customer agent that took care of us was amazing. She made sure that both of us, my girlfriend Ana Leone and myself, Robert Rossi left the store incredible happy with our new phones! Thanks a lot !”

“I went to the store in Aventura Mall, the Associate manager was very helpful and kind . I highly recommend Luis to all my friends and family to visit this location.”

“I apologize in advance as I cannot for the life of me remember if the representative that helped us was named Nicholas or Anthony, (we went to 2 different tmobile’s that day and spoke with a few reps) but he was very kind and originally from New Jersey. We came in to the T-Mobile store for a phone upgrade and this wonderful rep helped us. What a treat! Not only is he extremely knowledgeable and patient with his explanations about the different plans/upgrades available- but after reviewing our account, he was able to pick up on the fact that the way our "family plan" was originally set up was flawed, as there is a better way available that allowed us a better plan with much better incentives. He was an absolute pleasure and T-Mobile is lucky to have him. Just the way he answered our (many!) questions with such grace and comfort gave us a great peace of mind. We'll never visit another T-Mobile store.
Keep in mind, prior to this visit we went to the T-Mobile on 163rd street near the mall and left without completing our purchase due to the lack of professional and interest by the employees. That store made us consider switching phone companies until we came across this rep and his wonderful service. Thank you!”

“I am editing this review. I went to the store yesterday and was helped to get in contact with customer service’s support number for a complicated issue. I then left, and ended up getting fraudulent activity on my account. The corporate team that I had to call to resolve this activity thought that the fraud happened from the store, which it did not. In fact, an employee at one of the Customer service lines overseas, changed my email and removed some numbers from my account, trying to hack into my account.

I came to the store after this incident, and the assistant manager helped me resolve the incident with the fraud department and customer service unfortunately, because there were so many people on my account during this issue, there was a misunderstanding that the store was at fault. The manager handled this with grace and dignity. While I can no longer give the customer support at Verizon a five star review after seven years of service because a call center employee did commit fraud, I can give this store an outstanding review for helping me to resolve this fraud. Thank you.”

“Excellent experience at the Apple Store Aventura! The staff was extremely helpful, knowledgeable, and patient. They answered all my questions, helped me set up my device, and made the whole process fast and easy. The store is clean, organized, and very welcoming. Highly recommend this location for great customer service and smooth shopping!”

“After have an issue with me drive up order, I drove back to the store to go inside to get the mistake fixed ( I get it times have changed, customer service is not what it used to be) so of course I was greeted at the customer service desk with an attitude, and refused to help rectify the mistake. So I just said okay can you pls call the manager ( I was not about to start being petty with what looked to be a teenager) the manager comes over his name was "Gemini", immediately fixes the mistake, he was polite, listened, understood exactly what I needed fixing, apologetic. MR. GEMINI Thank you, I truly appreciate you!”