The CHANEL store presents a high end, luxe shopping experience with merchandise and prices to match. The store is known for its beautiful decorations and fun atmosphere for browsing or window shopping. It offers a wide selection, including many different styles and colors in departments like shoes, and carries some brands of perfume not seen everywhere else. The staff receives mixed feedback; many customers find them always kind, helpful, and pleasant, with some noting wonderful experiences and a wonderful team that goes above and beyond. This specific location is considered a gem and a favorite compared to others where associates can be arrogant and rude. However, other experiences highlight inconsistencies in service. Assistance is very eager in the beauty department, but less so in women's clothing. Some customers report difficulty getting a fitting room and find sales people overly attentive only when sensing a potential commission, which can be irritating. These customers prefer to shop without assistance, feeling that sales people wandering the floor and starting unwanted conversations is inefficient. They suggest the staff should focus on practical tasks like managing fitting rooms and registers rather than being overly friendly. The store layout of different departments is appreciated, though some note very few items available in smaller sizes like size 0. For security reasons, a store door remains locked with a policeman present.
This Chanel location is a gem. I’ve had nothing but wonderful experiences with the quality and staff. Julissa is an absolute sweetheart and goes above and beyond to make my time there lovely. Highly recommend
January 2023
Best Chanel store in Florida, excellent services and atmosphere. Plus a lot of option from purses to clothes
November 2022
The worst place to shop, once you walk inside the store and you are BLACK they treat you as if you are unable to afford absolutely nothing inside the store. Customer service sucks!! They treat Black people as a menace to society. I would recommend Black people to stop spending your hard earned money at that location.
