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“I had gotten a phone for my dad and he has lost it, I called customer service but I forgot the PIN for the account and was told by customer service that I had to go to the store. I went to the closest store located at 1690 N. Woodland Blvd. I walked into the store and told the guy working there that I needed help to cancel my account, he looked at me like I was stupid and told me that I had to call customer service, I started to tell him that the customer service person told me to go to the store but I didn’t get that far as he turned his back on me and walked outside and got on his phone. I was furious. I then went to this store located at 2337 S Woodland Blvd where Bethany Lopez greeted me and listened to my situation, she then helped me get the account cancelled so that I wasn’t stuck paying for a phone my dad no longer has. I was completely done with Verizon wireless after going to the store located at 1690 N. Woodland Blvd in Deland Florida, but Bethany changed my feelings about Verizon. She was respectful, listening to my problem and helping me out. Verizon really needs more people like Bethany Lopez she was absolutely amazing. Thank you Bethany”
“Amazing service in this location, had problems setting up a business account it took a couple of days. But the rep at the store stayed in touch with the progress on my account and finally got it corrected. Very happy with how well the reps stay in touch with you amazing service 10/10.!”
“I just want to say me and my husband are exceptionally grateful for Erika. She was not only able to help us with our bill that we have been paying a lot of money for the past year but we also were able to get a new phone for my husband a tablet the home internet and just overall great customer experience. Thank you so much we greatly appreciate the time you spent with us with understanding the new phone we will definitely be back to see you again. The Looney's.”
“Tony was outstanding in service with me. I went in with a new phone to transfer from my old phone to my new one. He was patient, professional and so kind. It didn't cost a penny, but I purchased my case and screen savers from him. Best service ever”
“Reece has been EXTREMELY helpful in every facet. He was able to reinstate service via speaking with customer service. I couldn't have asked for better service. FIVE STAR.”
“I actually spent several hours off and on for two days going between this store and a different kind of store trying to resolve my issue with my Moto phone. At Metro there always extra helpful and honest and ethical. They go out of their way to assist even those of us who are very slow with technology. They always work with me until I fully understand. Very patient. It is much appreciated.”
“I had a terrible experience at the Lake Mary location trying to turn in my son's phone. We had just upgraded at a Daytona location and left with the trade-in device so that the data transfer could complete. We were told we could turn it in at any store within 30 days. I was unable to complete this with Alex at the Lake Mary location. I came to this location and Jacob was able to get me in and out in less than 10 min! Would absolutely recommend Jacob and this location!”
8AM - 9PM
301 S Woodland Blvd, DeLand
Mobile Phones
“Yesterday I went to buy a phone and the specialist Gabriella helped me. She was kind, knowledgeable, patient, answered all my questions, and handled everything promptly. Today I received a text message from Cricket requesting feedback on Gabriella, and I definitely read it wrong. I replied with one as very dissatisfied instead of a five very satisfied. I was definitely very satisfied with Gabriella’s service. I apologize for my dyslexia. I called in today to make sure that someone knew Gabriella did a great job. Thank you!”
10AM - 7PM
2713A S Woodland Blvd, DeLand
Mobile Phones
“My wife went in to the cricket store to get phone's for me and her on monthly payment plan including service. She forgot her wallet so her grandmother offered to use her card untill she got back to the house. At first cool great. While they were at the store the lady said to her after a period of conversation that hey if your looking to upgrade your phone you have a 1400 store credit you qualify for with no upfront cost. So a day or to her grandmother goes back in gets a couple phones and the lady up sells her beats headphones that she told her she would never use. Her grandmother gets home and says that she doesn't see this credit for 2 phones and the headset but instead is charged 400 plus. So instead of my wife and I being able to keep our phone that were in my wife's name we had to return everything because it was charged to her grandmothers credit card. Long story short the first lady didn't explain everything very well but the lady's that had to redo the entire transaction for my wife and I did a superb job. My only gripe is that instead of having to return the phones and purchase new ones. Cricket should have a system to enable their employees to do so. Great recovery cricket.”
“Great customer service. I was very satisfied and to my surprise I was in and out. Michael, sales manager, was very helpful and informative. The general manager, Durissa, followed up with me a couple days after just to make sure I was still satisfied ?
All in all my experience was great and I had to share.”
“I went in and it was handled very quickly. The manager helped me with everything from getting the service set up to transferring over my info from my other device. She was super nice and made the entire process simple and easy.”
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“The first local place I visited to fix my screen did not have it in stock. I called CPR and they confirmed they had it and it would take 2 hours to complete the repair. They professional, quick and true to their word. I highly recommend them for your cell phone repair.”