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“Ended up going to get a phone.Had a very awesome experience ended up hitting one on the review on the messages.By mistake , i gave him a 10, please, please. Very awesome and very helpful.”
“My phone shattered beyond repair. 4 other AT&T stores told me a particular product I wanted was not available. We entered Bryan’s store and he searched until he found a new phone for me .
He made my day using the exceptional traditional customer service I expected from AT&T ! Thank You Bryan !”
“I had gotten a phone for my dad and he has lost it, I called customer service but I forgot the PIN for the account and was told by customer service that I had to go to the store. I went to the closest store located at 1690 N. Woodland Blvd. I walked into the store and told the guy working there that I needed help to cancel my account, he looked at me like I was stupid and told me that I had to call customer service, I started to tell him that the customer service person told me to go to the store but I didn’t get that far as he turned his back on me and walked outside and got on his phone. I was furious. I then went to this store located at 2337 S Woodland Blvd where Bethany Lopez greeted me and listened to my situation, she then helped me get the account cancelled so that I wasn’t stuck paying for a phone my dad no longer has. I was completely done with Verizon wireless after going to the store located at 1690 N. Woodland Blvd in Deland Florida, but Bethany changed my feelings about Verizon. She was respectful, listening to my problem and helping me out. Verizon really needs more people like Bethany Lopez she was absolutely amazing. Thank you Bethany”
“Catalin at the orange city location was superb! Great customer service! He made it Quick and painless to purchase new service! Thanks for assisting me and my daughter!”
“Glenn at the AT&T store in Deland is knowledgeable - quick and on task!
First time I spent less than an hour buying a cell phone Thank you! Myra”
“Kermith was both courteous and helpful on my visit. He provided options on the best deals for the phone I was looking at and never put any pressure in making a final decision. Intended to return with my wife and sign up for a joint plan, but due to time constraints, we ended up at another Cricket location. This made me regret not going back to him, but will return on the next occasion I need any service for a phone.”
“My daughter just returned from South Korea (was abroad two years teaching English in the middle of a pandemic).
First Order of business? Get a new phone and add her to the family plan.
We went to the store early (9am -as soon as they opened) and the two ladies that greeted and assisted us were a breath of fresh air. Fast knowledgeable and funny. I typically hate going phone stores they are always trying to upwelling etc but even with them sharing about new promos or discounts they didn’t pressure.
I’m eligible for an upgrade soon and will be back!
Great service ladies!!! (Jo and Sarhada)”
“They swept in and helped me when l was in deep trouble and l didn't even know it. I came there completely unaware that l was being scammed by a crook that they ID'd before l even knew it!!!GOD BLESS THEM ALL!!!”
“A huge thank you to Caitlin, Gina, and Juan for their phenomenal customer service and sales expertise! Despite the store being incredibly busy, they handled every customer’s needs with such ease and professionalism. Their knowledge of their products and systems is unmatched, and they were able to resolve a business customer service issue I had been dealing with for over a week without any delay. They managed to navigate through the chaos effortlessly, making each customer feel valued and attended to. Their patience, efficiency, and positive attitudes truly set them apart. I’m beyond grateful for their exceptional service and highly recommend this amazing team!”
“Today July 16,2024 I went in to the AT&T store and was greeted by Kayla. She was exceptional in helping me out. She helped to get my phone bill reduced and cancel two other lines that I did not have any use for. I cannot thank her enough for helping me out.”
“My wife went in to the cricket store to get phone's for me and her on monthly payment plan including service. She forgot her wallet so her grandmother offered to use her card untill she got back to the house. At first cool great. While they were at the store the lady said to her after a period of conversation that hey if your looking to upgrade your phone you have a 1400 store credit you qualify for with no upfront cost. So a day or to her grandmother goes back in gets a couple phones and the lady up sells her beats headphones that she told her she would never use. Her grandmother gets home and says that she doesn't see this credit for 2 phones and the headset but instead is charged 400 plus. So instead of my wife and I being able to keep our phone that were in my wife's name we had to return everything because it was charged to her grandmothers credit card. Long story short the first lady didn't explain everything very well but the lady's that had to redo the entire transaction for my wife and I did a superb job. My only gripe is that instead of having to return the phones and purchase new ones. Cricket should have a system to enable their employees to do so. Great recovery cricket.”
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“I had a great experience at this store. It was almost closing time but I didn't have to wait long. The issue that I could not resolve by phone with ATT in 2 days was resolved in less than 10 minutes. Tony was very knowledgeable and helpful. I am glad that I went to this location.”