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“I had a terrible experience with AT&T customer service over the phone. So I went into the Orange City store and I was lucky enough to have Christian and Kirsten helped me get it sorted out. Kirsten ultimately ended up getting all five of my lines switched over which proved to be more difficult than expected but she did it! She was patient and kind with my daughter and did not appear bothered at all by all the trouble activating my phones were. She addressed each line issue one by one and now I'm an AT&T customer. Thank you!”
“My camera was broken and Apple Store was gonna charge me 200 bucks for a repair. This place in total was 107. Honestly great experience. He took care of me with respect and kindness. Fixed my camera in 30 mins! Would definitely go back. A+.”
“Took my xbox in after my roomba got ahold of the hdmi cable and Joshua did an amazing job fixing it. We were concerned that it wasnt gonna operate above 480p anymore but once I got it home it worked perfectly at 1440p. Great job guys!”
“I had a great experience at this store. It was almost closing time but I didn't have to wait long. The issue that I could not resolve by phone with ATT in 2 days was resolved in less than 10 minutes. Tony was very knowledgeable and helpful. I am glad that I went to this location.”
“I had gotten a phone for my dad and he has lost it, I called customer service but I forgot the PIN for the account and was told by customer service that I had to go to the store. I went to the closest store located at 1690 N. Woodland Blvd. I walked into the store and told the guy working there that I needed help to cancel my account, he looked at me like I was stupid and told me that I had to call customer service, I started to tell him that the customer service person told me to go to the store but I didn’t get that far as he turned his back on me and walked outside and got on his phone. I was furious. I then went to this store located at 2337 S Woodland Blvd where Bethany Lopez greeted me and listened to my situation, she then helped me get the account cancelled so that I wasn’t stuck paying for a phone my dad no longer has. I was completely done with Verizon wireless after going to the store located at 1690 N. Woodland Blvd in Deland Florida, but Bethany changed my feelings about Verizon. She was respectful, listening to my problem and helping me out. Verizon really needs more people like Bethany Lopez she was absolutely amazing. Thank you Bethany”
“Amazing service in this location, had problems setting up a business account it took a couple of days. But the rep at the store stayed in touch with the progress on my account and finally got it corrected. Very happy with how well the reps stay in touch with you amazing service 10/10.!”
“Tony was outstanding in service with me. I went in with a new phone to transfer from my old phone to my new one. He was patient, professional and so kind. It didn't cost a penny, but I purchased my case and screen savers from him. Best service ever”
“Ended up going to get a phone.Had a very awesome experience ended up hitting one on the review on the messages.By mistake , i gave him a 10, please, please. Very awesome and very helpful.”
“I had a terrible experience at the Lake Mary location trying to turn in my son's phone. We had just upgraded at a Daytona location and left with the trade-in device so that the data transfer could complete. We were told we could turn it in at any store within 30 days. I was unable to complete this with Alex at the Lake Mary location. I came to this location and Jacob was able to get me in and out in less than 10 min! Would absolutely recommend Jacob and this location!”
“Yesterday I went to buy a phone and the specialist Gabriella helped me. She was kind, knowledgeable, patient, answered all my questions, and handled everything promptly. Today I received a text message from Cricket requesting feedback on Gabriella, and I definitely read it wrong. I replied with one as very dissatisfied instead of a five very satisfied. I was definitely very satisfied with Gabriella’s service. I apologize for my dyslexia. I called in today to make sure that someone knew Gabriella did a great job. Thank you!”
“My wife went in to the cricket store to get phone's for me and her on monthly payment plan including service. She forgot her wallet so her grandmother offered to use her card untill she got back to the house. At first cool great. While they were at the store the lady said to her after a period of conversation that hey if your looking to upgrade your phone you have a 1400 store credit you qualify for with no upfront cost. So a day or to her grandmother goes back in gets a couple phones and the lady up sells her beats headphones that she told her she would never use. Her grandmother gets home and says that she doesn't see this credit for 2 phones and the headset but instead is charged 400 plus. So instead of my wife and I being able to keep our phone that were in my wife's name we had to return everything because it was charged to her grandmothers credit card. Long story short the first lady didn't explain everything very well but the lady's that had to redo the entire transaction for my wife and I did a superb job. My only gripe is that instead of having to return the phones and purchase new ones. Cricket should have a system to enable their employees to do so. Great recovery cricket.”
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“Went into add a line to our account but we had the max amount but Gavanique made the process to start an account so easy. She was very sweet and professional. Quick and painless.”