“This store has excellent customer service. People very committed to their work and willing to help with any situation that the client has. My experience with this store was great because they were able to solve a big problem I had with my account when the fw store was not very willing to help and when customer service couldn't either. The two specialists who helped me were excellent professionals and very capable. If I had 10 stars I would give it to them. Thank you”
“A sweet lady name, Angel helped me today at the store with erasing all the data for my old iPhone. She was thoughtful, explain all the process, and took my old iPhone to send it to the warehouse. WOW, she had an excellent spirit.”
“I have been a t-mobile customer for over 15 years, as in still had the original jump program plan. I have been in several times asking how to lower my bill and no one has even suggested switching plan...until I went in Tuesday. Greena was AMAZING! She helped me switch plans and get me into a new phone (I went in because my S22+ had stopped charging). These things can be a lengthy process and she made it so easy and fun. Brandon H. Was also there and they were so funny. I can't express the weight off my shoulders knowing now my bill has been fixed. Thank you Greena and Brandon H. Yall are terrific at your jobs!!!”
“The employees I interacted with at this store were very helpful and friendly. Sarah and Selena were standouts, working with me for over an hour and a half to troubleshoot my issues. Would definitely go out of my way to this store to receive their amazing customer service. :)”
“Great service excellent assistance from a particular representative "unique" she got me all set up after my phone had broken and gave me an extremely comprehensive breakdown of what I needed to do as well as my various options”
“I was needing to change my home plan and add services with COX as I was already a customer for three years. I had been into the store twice and called customer service and they could not help me on two different occasions. I then decided to return to the store and requested the help of a different customer service person. As I explained of my previous visits and how I was rudely turned away, given INCORRECT information on submitting and claim for repairs on my phone and was able to finally add the service, the Hispanic young lady that NOT HELPED AT ALL simply smiled and carried on with her duties. I was extremely disturbed that I had made so many trips and called the 800 number many times and NO ONE was willing to simply decrease my data, add cable services and another line to my Cellular service. My guy MITCHELL at cox FWB was able to help! He was a life saver. He did not treat me as though I was bothering Him and handled all of my WIFI and cellular needs!”
“Wasn’t able to purchase his products or his services due to a time restraint (I’m from way out of town and headed home to Illinois), but what an outstanding individual this Dave(owner?) is. Answered all my questions plus answered some I didn’t think of. Even called me back the next day with more info. If I lived anywhere close he would get all my business in my home AND my motorhome. Thanks Dave.”