Verizon offers a range of services including mobile, 5G home internet, and business solutions. Customers can visit the Fort Walton Beach store for assistance or schedule online appointments. Many reviews highlight the helpfulness of staff members like Unique and Trey, who provided excellent customer service and resolved issues effectively. Unique made a loyal customer feel welcomed again after struggles at another location, while Trey ensured a smooth phone upgrade experience. However, some customers noted that at times, staff seemed too busy talking among themselves, leading to delays in assistance. Additionally, a newer employee struggled to provide answers quickly. Overall, Verizon is recognized for its strong customer service, with some staff consistently going above and beyond to meet customer needs.
My guy Jaaamessss! Troubleshooted my issue and had me walking out of the store with 100 lbs of frustrations off of my shoulders in 5 minutes. Thank you for your help and super chill vibes 10/10 ask for James
March 2026
WOW! I am so thankful for the women that work at the store and their ability to think ahead. Someone, tried calling the store and impersonating me! One of the ladies working here would not speak with them over the phone without verifying my ID. Thank you ladies, you saved me 2 grand in phone fraud and a whole bunch of headache.... read full comment
March 2026
This location is always very helpful as long as you talk to one of the men. Every time I have a question the gentleman help me and the ladies send me to 611. So just wanted to thank all the guys for their amazing service!
