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“Paris was so kind & helpful with setting up my new phone. He explained everything thoroughly & chatted with me while all my data transferred from my old phone. Super nice guy & does a fantastic job!”
“A sweet lady name, Angel helped me today at the store with erasing all the data for my old iPhone. She was thoughtful, explain all the process, and took my old iPhone to send it to the warehouse. WOW, she had an excellent spirit.”
“Wanted to commend Kyle and his manager for all the assistance they provided. Had a phone that needed to be unlocked remotely which can only be done by customer service. After repeated very frustrating calls to TMobile customer service, one of those employees referred me to my local store. Kyle worked tirelessly to help me. He was disconnected a number of times and definitely not treated as a fellow employee by them. He finally connected with someone that has the same work ethic and got them to understand what needed to be done. His manager is commended for allowing him the time to help me and not pressuring him to move on to other people. Thank you both”
“The employees I interacted with at this store were very helpful and friendly. Sarah and Selena were standouts, working with me for over an hour and a half to troubleshoot my issues. Would definitely go out of my way to this store to receive their amazing customer service. :)”
“My guy Jaaamessss! Troubleshooted my issue and had me walking out of the store with 100 lbs of frustrations off of my shoulders in 5 minutes. Thank you for your help and super chill vibes 10/10 ask for James”
“I was needing to change my home plan and add services with COX as I was already a customer for three years. I had been into the store twice and called customer service and they could not help me on two different occasions. I then decided to return to the store and requested the help of a different customer service person. As I explained of my previous visits and how I was rudely turned away, given INCORRECT information on submitting and claim for repairs on my phone and was able to finally add the service, the Hispanic young lady that NOT HELPED AT ALL simply smiled and carried on with her duties. I was extremely disturbed that I had made so many trips and called the 800 number many times and NO ONE was willing to simply decrease my data, add cable services and another line to my Cellular service. My guy MITCHELL at cox FWB was able to help! He was a life saver. He did not treat me as though I was bothering Him and handled all of my WIFI and cellular needs!”
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“Wasn’t able to purchase his products or his services due to a time restraint (I’m from way out of town and headed home to Illinois), but what an outstanding individual this Dave(owner?) is. Answered all my questions plus answered some I didn’t think of. Even called me back the next day with more info. If I lived anywhere close he would get all my business in my home AND my motorhome. Thanks Dave.”