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“Always friendly service. I picked up tools for yard work and they were priced right with quality tools. The employees assist and are knowledgeable about their business which is becoming unusual these days.”
“Jeff at the Fort Myers store on Metro was courteous and helpful. He had ideas of what the problem could be that we hadn't thought of. Five stars for his help! And five stars for the product being in stock!”
“5 stars for convenience! A little pricier than the big boxes, but to not have to go off island for some sandpaper is priceless. Everyone there is very friendly and helpful.”
“This place is great!!! They are on top of their game the young man making keys is amazing and ALWAYS does a great job and service with a smile.
A BIG SHOUT out to our cashier ASHLEY the cute young lady on the register today greeted us with a smile very friendly… the BEST cashier I’ve encountered in a long time. She was very efficient. She knew about the coupons and she gave us exceptionally great customer service. Great job Ashley!!!
I hope Gavin Ace shout out to their employees for exceptional customer service. She was one that went above, she is a great asset to an already great company.
Keep up the great job, Ashley!!! This place has all your needs, you’ll see.
K & C”
“They provide exceptional customer service. If you have a fastener need they will help get it right and get you what you need or get it quickly. They have helped me twice.”
“I am so tired of big stores. No customer service. I found this store and it's a family owned. I absolutely love it. They have everything. Employees are very nice and knowledgeable. I absolutely love this store ❤”
“Service was spot on. Didn't have exactly what I was looking for and fastener. So far I found out that the Fastener screw with a neoprene rubber washer I'm looking for may not even be manufactured.”
“When you walk in, it feels almost like a warehouse. I am amazed by the pricing. VERY reasonable compared to other stores/websites. The staff is attentive but not over-baring. They actually let u look through the possibilities.
I suggest them if you are looking for bathtubs, doors (interior and exterior), or sinks (kitchen, bath, and mud room options available), and windows.
Oh, and fyi-they do NOT have pocket doors. BUT, they do have STAINED GLASS doors and windows!!!! Very posh.
And Remember to:
H old
O n
P ain
E nds
Diana Carsley”
“I was building a new proton pack, as my last one the stream is stating to get a little week, so I really needed to get the new one done and working to be able to keep up at work, and you guys had all the parts I needed to go with the core. I was able to get everything I needed at one place in one trip, and the difference it has made at work, well let's just say everyone else is trying to copy my design now, has the strongest stream yet and this new build gives about another 20 more yards range”
“I stopped by Ace to see if they could help me fix a portable trifold chair I was ready to throw out. Brian not only found the parts but fixed the chair. For less than $2 I have a chair that is better than new!
If you are looking for a hardware store that has employees who are actually interested in helping you solve problems and finds what you need to do that, Ace is the place for you!”
“Ordered a part number on their website, I needed four bolts and the part number looked like it came with two bolts so I ordered two quantities of that part number. Unfortunately the part number only came with one bolt so I only got two bolts, I contacted the customer service and David immediately took care of me and saw how it might have looked confusing and they fixed it. Awesome work.”
“I ordered from Family Hardware and within a few days they had my order at my door step. Easy to follow website, order process, and nice tracking system on my order. Nice to see a company who thinks of the customer, I’ll be back to shop with them again!”
“The staff here are always on there game. Always positive, always eager to help you find what you need. It does get busy and the wait is a bit but sometimes you are in and out fast so you never no. If they are busy and are not focused on you its because they are focused on helping that one customer.”
“Went on a Saturday morning to try to match the bronze color of my pool cage. The staff member who helped me was very informative in terms of what paint to use and taking the time to do a precision match. Absolutely wonderful experience dealing with this store and its staff. Thank you for the great service!”
“Jeff is a gem. My husband discovered he had contaminated gas in his lawn tools. Jeff diagnosed, walked him through repairs and personally repaired another tool. Customer service that Jeff extends will keep us coming back to this store. Even his coworkers acknowledged Jeff for his super service. Thanks Jeff and ace.”
“We needed a transformer to repair an ac unit on a mobile sleep trailer used to house lineman here to repair storm damage. They were very helpful and made sure we had what we needed! Thank you!”
“Friendliest staff of all the lumber yards we use for our business. Immediately greeted with a smile and offers to assist you with anything you need. The decking selection is one of the largest in the state!!!! If you're looking for stock lumber or looking to order exotics. Shoreline will make it happen!!!!”
“10/30/2025. As a follow up to my review below I wanted to say how pleased I was to get a call from the VP of this company today. Eric Von Kaenel from their corporate office called and was very helpful in trying to rectify my experience at the Fort Myers location. I don’t do enough with hydraulic lines to say I’d be there again, but if the need arises I would definitely go back. Since I don’t have this need, he made a goodwill offer to my son’s shop for their next project. Thank you Eric for taking the time to get back with me on this. I am changing my rating because of you.
I went to this location yesterday and at first thought it was going to be a good experience because the person that was going to make the lines said it would only take a few minutes. He wasn’t overly friendly but I didn’t care as long as he was able to make the lines I needed. Another person came up from the back of the store to ring me up and he seemed much nicer and just as I was about to check out the first person that was attempting to make the lines said that he didn’t have the fittings, I told him that I didn’t mind leaving them and pick up later but he said he couldn’t get fittings for me, threw my stuff back in the box and basically that was that. After leaving I thought I’d try an auto parts store on my way home, and was told no problem. I left them a few minutes before they closed and got a call at 8:30 this morning saying all is complete. My question would be, as big of a place that you all have, how is it that this much smaller store is able to do something you couldn’t or wouldn’t do.”
“I'm in the construction trades when it comes to tools I like going there they generally have most anything that I may need if not the order Personnel or excellent to deal with I like the fact when I need tools repaired I can have that done as well they have a very large selection of tools for the everyday Tradesmen”
“Peter's Plumbing is now hiring immediately! We are a fast growing company. Plumbers if you are looking for an amazing company to work for and a company that cares about their employees than, Peter's Plumbing is the place to be! Peter's Plumbing is offering a $24,000 sign up bonus, weekly pay, uniforms, take home vehicle, 401K, health insurance, and much more. With two locations, Miami & Cape Coral. Call us today at (305) 216-5107 to set an interview.”
“Milwaukee service center for Fort Myers metropolitan area. Next closest is Port Charlotte.Do yourself a favor and buy your Milwaukee, Makita, DeWalt, Bosch, etc. here. Same prices but a local business. Good people.Walked in with two Milwaukee 12Ah and one 9 Ah batteries that needed to be warrantied. Can't ship the batteries as a consumer, too much lithium. Walked out with a new Milwaukee 2441-20 (caulk gun) that was ON THE SHELF and same price as the big box store. They have tons of inventory - I'm partial to Milwaukee but they have Bosch, Makita, and DeWalt sitting on the shelf. They also had lots of consumables, hardware, hand tools, and other miscellaneous stuff.Fantastic store. Wish I'd known about them sooner.”
“Exactly what you would expect.
Oddly merchandised vs every other one ive been in. Maybe because its so small.
Took awhile to find what i was looking for.”
“Love this store!! My puggle Frankie loves it and I always get old pop corn for my pond animals when they have yesterdays popcorn!! Friendly environment and the woman are always so nice to remind me of the free dog treats!!! Makes us feel welcomed every time!!! I used to be all about tractor supply until I found this store!!”
“Very fast and courteous service, They definitely know their business. If you are looking for any type of culvert or drainage pipes you should visit their business. If it comes in contact with water they have it.”
“Give this place a try! A great, well stocked place where you can shake a hand, deal with neat, knowledgeable and friendly people. A hidden gem for the cabinet maker/carpenter”
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“We stopped in for ice cream with our little ones, and right as we got there, a storm rolled in and we were stuck waiting it out. Graham, Cody, and Gemma went above and beyond. They welcomed us into their trailer and let us stay safe and dry until the storm passed.
Not only was the ice cream delicious, but their kindness and hospitality meant so much to our family. We are incredibly grateful for their generosity and will absolutely make this a must-visit spot every time we’re back.
Wishing you all the best with rebuilding—we’ll definitely be back to support you!”