Metro by T-Mobile on Cleveland Ave offers prepaid plans and phones from brands like Apple and Samsung. Multiple reviews highlight outstanding and friendly customer service from the staff. Customers describe the employees as professional, kind, knowledgeable, and helpful, noting excellent attention and patience in answering questions. The staff is praised for being efficient, for problem-solving, and for making visits feel enjoyable rather than a chore. Specific mentions include a staff member offering water on a hot day and another helping to fix a phone issue. Customers state they will always return to this location, calling it the best.
Young man in there solved my problem in 2 seconds. Wish i gor his name. They failed to help me at the other Metro and he got it done right away. Great job 👍🏼
March 2026
Thank you Miguel for your excellent care and costumer service
March 2026
I went to two different locations to try and get my services back on after I payed at the first location where no one could seem to know what to do to help me. If its ever necessary for me to come into the store again I will only deal with Lia, she fixed the problem very quickly and professionally. Very pleased with her... read full comment
