“Desiree is absolutely wonderful very professional and quite personable. I admire her knowledge and courtesy. She calls me by first name as I enter the branch. I love going in Wildwood branch David and Amber also call me by name. This is hometown banking the way everyone wants it. Keep up the great customer service guys!!”
“Fairwinds has been our preferred bank since we moved to Florida. We have always had great service from day one. We have financed automobiles through them along with our checking and saving account.Fast foward to our life changing events from 2020, changing our lives as well as our financial portfolio that caused a chain of events leaving us making decisions to accommodate our lively hood, but very close to bankruptcy.We made an appointment with a loan officer at our local Leesburg branch to see if we could somehow stop the bleeding and crumbling of our financial outlook.We went to that appointment with bleek expectation of being able to do anything, however we met with Sunita Rodriguez, we relayed our situation and ask for any guidance she could give us. We not only were given advice, but also able to secure a loan that allowed us to save over $30,000 ++ in interest and payents we can comfortably afford. When going back in to discuss a few more options we had the pleasure of working with Jorge Baez when Sunita wasnt available. Jorge was also incredible helping us work through another scenario that saved us even more in intrest and payments that we can comfortably make. We can't express how grateful we are to have such an amazing team to help turn our gray skys bright blue!! Thank you Fairwinds, thank you Sunita, Jorge and all the folks behind the scenes that made our new reality bright!”
“This entire team is amazing! I came in late today and felt so bad for having them stay past 5pm. This team was so sweet. Specifically I’d like to thank Craig, Christine and Wanda for their help! They go above and beyond to help their members! Wish all banks were like this one!”
“I have been with Schwab since 1970. I traded through them on the 1987 crash. All these years I have been very happy and trusting of their service..Until NOW...Just talked to Lucas in Dallas. He removed the silly restrictions from my account. okay Schwab... we are good again.”
8:30AM - 5PM
5625 Seven Mile Dr Suite 102, Wildwood“Jessica Barnes is outstanding to work with because of her strong customer service orientation. I highly recommend working with her at Suncoast credit Union Wildwood”
“It was fast, easy, and not crowded. I am not a costumer there but my payroll check is from their. They have no problem cashing it with no fees and no hassle and I am treated great.”
“I just moved my family to Florida from WI and wanted a local bank. It was the closest to where I'm living, but also I loved the historical building. The people are wonderful, and the process was fast! The bank manager is a very friendly man who helped me get the ball rolling, so I can also obtain my Florida DL. May the Lord bless this place and all of its employees!”
9AM - 5PM
2285 Parr Dr, The Villages“Not only is the establishment very clean but the staff working here are all very kind and professional. Just opened three accounts here and while there was a short wait for someone to help me, they offered me water and kept me updated. When I did see a banker she was able to help me with all of my questions and setting up my new accounts. Looking forward to banking with these guys for a very long time”
8:30AM - 5:30PM
4085 Wedgewood Ln, The Villages“My mother and I appreciated the hours of this branch which stays open until 5:30 PM. We traveled from Orlando to this location one afternoon and worked with Amy who was an amazing bank specialist. My mother is getting older and I felt like Amy took care of her as if she were her own mother. 5 star service and although we got there minutes to closing, she spent as much time as we needed without making us feel rushed.”
9AM - 5PM
17450 SE 109th Terrace Rd, Summerfield“My debit and credit cards were compromised. Brenda made sure all the cards were canceled. I was immediately issued a new debit card and a new credit card is on the way. Thanks for the great service.”
“Such an amazing experience here. I spoke to the branch manager, Nick Howard, and I must say he's an exceptional manager. Nick is always approachable and goes out of his way to ensure everyone's needs are met. His professionalism, attention to detail, and willingness to assist make banking with his branch a pleasant experience. Kudos to Nick for his outstanding service!”
“I would advise anyone who’s looking for a Chase branch to choose this one.Penny was so sweet to help me and answered all my inquiries. Their tellers are very cheerful and I appreciate how they promptly assist their customers.”
“This bank has been my bank since I moved to The Villages, about 6 years ago. They are polite, patient and will talk to you personally about any issue. I had some automatic paycheck problems and Maria and I talked more than once. Excellent customer service, much appreciated.”
“I got my first personal loan here. I was a nervous wreck and the banker who helped me was incredibly kind and helpful. She made sure I understood everything that I needed to and every time I come back she has greeted me by name. The tellers are all very good and I can’t recommend this specific bank enough.”
“I switched to USB a little while ago from one of the larger national banks. What a difference, it’s really great to be treated like an actual person. They have the nicest staff and are extremely welcoming. Opening an account was easy and quick. If you are thinking of changing banks, you should talk with USB and give them a try.”
“I read the comments before going to opening an account. I don't go by all the reviews. Some people do not know that the people that run the bank didn't build the bank as far as parking. Plus it's a great excuse to get out and walk in and communicate one on one with the staff. People need to interact more anyways. Also it clearly states that the lobby opens at 9am and they are always ready to go when I am there. The staff is friendly and it's always better to remember that these are hard times and people need to be more patient.”
Open 24 hours
2415 Parr Dr, The Villages“Well I moving Florida The Villages . My parents have bank with them for years . I look at banks in Mid West area . I am with GateCity . They take away overdrafts, no ATM fees at all where ever I go even if charge at ATM your are reimbursed in your account the 3 to 2 dollar fee the next day . Most big banks are hard get personal note loans with . As they not help with parents Mortgage or personal loans much . But my Parents say you guys are very friendly Sandra and Roy Miller . I hope I will have good experience with you guys ! I going give you guys a shot just because my parents say you helpful and kind . Times are rough right now with inflation . I believe banks should be working with customers in fact care to have better turn outcome in ling run for both parties. That’s what makes good bank and keeps people coming back because the remember that forever. That what kept me at Gateway Bank for 20 years. So hope I will feel same way here.”
9AM - 4PM
800 W N Blvd, Leesburg“Over the last few months, I have had the experience of dealing with problems of trying to help my mother have a quality of life at a nursing home, we had to go through bank records years back and deal with the problems that come with dementia.So my lawyer and I met at this wonderful Bank, Maria Chester went out of her way, to be helpful and to give us incredible service,Her thoroughness and customer service helped to make this difficult situation a pleasant one.”
“I have been part of something very special here.My grandparents were long time customer of USB before when it's name was Umatilla Southern Bank. And the founding branch as well. I am 55 now and have been a patron myself for many years. Of course there are now many more branches which was the reason for the name change. Great customer care hands down. I feel at home when I am there. Thank you all for generations of service.”
8:30AM - 4:30PM
27417 US Hwy 27, Leesburg9AM - 4PM
903 W N Blvd, Leesburg“Leesburg team is awesome, they are understaffed but make it work, I have always found them to be very responsive to any issues, they care, still a small town bank.”
9AM - 5PM
10415 US-441, Leesburg“Mary is the branch manager at the Leesburg Lake Square Mall location. I can't say enough wonderful things about her and her staff. My visits and phone calls are ALWAYS welcomed and I'm treated with the utmost professional respect. Rare these days! Thank you Mary and be safe!”
Open 24 hours
901 US Hwy 27, Lady Lake“We started with Sandra when we first came through the door. Fabulous personality and couldn't wait to get us started on service. We were then referred to Jet who became available at our beckon call. Even on the Fourth of July and a Sunday night. Wow. He is prompt and meticulous. I wound definitely recommend this branch and their fine employees who go above and beyond.”
9AM - 5PM
2535 Burnsed Blvd, The Villages“I came in to start a savings. In less than 5 minutes i was helped and in less than 20 i was a member. Way to go. Jackie helped me and she was great. I am very excited to be a member”
“I did not have to wait long after walking in. Kristina set my appointment and Donna. Donna was safe and very knowledgeable of Bank of Americas products. She noticed where I needed to update my personal information and helped with that. Donna also ate crow saying how good Tom Brady is EVEN being a Cowboy fan. Very personal people and make you feel welcome”
“Made the mistake of only checking google to see if the branch was open on Saturdays. The banks hours are correct on their website but not on google. Waste of time and gas, lesson learned... I really cannot give the bank a bad mark based on service because the ladies there are always REALLY nice. However, I'd just say that perhaps the person keeping up with the website and google info correct some items...”
“Who knew.... I was just having a normal day transferring some money into my X Wifes account.. lol..... When I happened to be the luckiest customer in the world to have Mrs Elanica Rice Take my Call... after completing my transaction. she asked me about opening up A line of credit. when I tell you that Mrs Rice was well trained and very very patient at helping me achieve this goal...I can't even express how amazing she is....!!!! whomever hired her for the Ocala Branch and whomever the Branch Manager is in Ocala. Should be very very proud to have such a wonderful customer service representative on her team. Mrs Rice, customer service was absolutely exemplary........ Mrs Elanica Rice. Thank you So Very Much (Robert l Sneed )....... Merry Christmas......”