About Holiday Inn Gainesville-University Ctr by IHG
The Holiday Inn Gainesville-University Ctr, an IHG Hotel, is known for its friendly and helpful staff who provide excellent customer service. Guests frequently praise team members such as the assistant manager, front desk clerks, and engineering staff for their positive attitude, communication skills, and leadership. Notably, staff members like Dre, Steven, Don, and Chris go above and beyond to make guests feel welcomed and cared for, offering assistance with everyday needs and local orientation. The front desk team is consistently described as helpful, compassionate, and accommodating, especially during last-minute situations or emergencies. The hotel offers a good value for the price and location, with amenities like comfortable beds, mini-fridges, microwaves, and a pool that guests enjoy. Many find the walkability convenient, as most eateries are within walking distance near the college. However, some reviews mention that the hotel is somewhat dated, with issues such as loud AC units, hard beds, and a deteriorating outdoor pool area with chairs in poor condition. Guests suggest improvements like installing international outlets to better serve international travelers and reducing towel sets for single-guest bookings for sustainability reasons. Despite minor drawbacks, the overall experience is positive, largely due to the staff’s dedication, making it a welcoming place to stay in Gainesville.
The room is on the smaller side but very clean. The staff were exceptional, helpful and friendly. I would definitely recommend this place, and will stay here again.
April 2026
I had a wonderful five day stay in Gainesville. The rooms where very clean and quiet. The staff was great I enjoyed Carlos in the dining room for breakfast, the cleaning ladies keep me in coffee and cups. Everyone had a smile, that makes for a good day. Aksas was help full as well. Ya'll keep up the good work.
April 2026
The level of service is unprecedented as they reached out to us about an hour before we were going to arrive and let us know who was on staff and that they were there for us. Location is convenient to the area.
