Star Import Service, Inc. has been serving the greater Gainesville area since 1984, specializing in Mercedes-Benz repairs. Customers praise the shop for their honesty, integrity, and dedication to customer satisfaction. Many mention that the staff, including Tyson, Josh, and the owner, go the extra mile to ensure customers are pleased with the service, often exceeding expectations. The shop is described as a clean and professional place that provides prompt updates and fair prices, which are significantly lower than dealer rates—about 33% less for comparable work. Customers appreciate the shop’s ability to handle both complex and simple repairs with curiosity and candor, solving issues effectively. The team is known for accommodating tight schedules and making customers feel valued, often waiting for vehicle pickups. Several reviews highlight their honesty, with one customer stating they no longer go to dealerships for repairs. Overall, Star Import Service is highly recommended for Mercedes-Benz maintenance and repairs, praised for their friendly, honest service and their ability to make small-town customer care feel like a big city experience.
This company is exceptional - they really know Mercedes cars, do a great job, are courteous, professional, are always on time and estimates are spot on! They have serviced and fixed my cars for years. I even have Star Import service my AMG through the warranty period. I'm happy to recommend them!
June 2026
Great service. I definitely recommend these folks to fix up your Mercedes, they do a great job
May 2026
These guys are fantastic. I bought a MBS and they have been super helpful with routine maintenance and repairs. Couldn’t be more happy with their services. Also, I don’t really leave reviews but they deserve one!
