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“My phone was beyond repair—my internal system as well as my external screen (front and back) were broken. I originally went to another T-Mobile store, and they pawned me off to a website, answered my questions with “I don’t know,” and had no intention of helping me. After coming to this location, I was greeted by Micheal and Anika who were extremely knowledgeable and helpful with the process. They explained the different steps I could take as well as all my options for trade ins and any other questions I had! They helped me understand the process and informed me on my best deals! All in all, it was an amazing experience! Special shout out to Micheal for being awesome!”
“Lakan was very helpful! Been almost five years since my last upgrade and she made the process as quick and easy as possible! This has been my store for years and will continue to be!”
“I have been coming to this T-mobile location for the past 10 years, and today was by far the best experience I have had. JeanMarie was extremely helpful and very professional. We were helped right away and she was able to solve our problem in a timely manner. She was friendly and provided great advice and support. They have bilingual staff ready to help you as well. Muchas gracias JanMarie por su excelente servicio.”
“Wow. Excellent service. Sean was awesome! He fixed a delivery snafu, he explained things in plain language, was really friendly, and everything worked as he explained.”
“Ronald S. at Verizon was extremely helpful with the purchase of my new phone. I even had to return to the store to troubleshoot a download issue, and he assisted me right away. He was professional, knowledgeable, and patient throughout the entire process. Excellent customer service experience!”
“Today I went to T-mobile on Atlantic Blvd and I was fortunate to be served by the manager whose name is TJ. From my point of view, amazing staff when it comes to dealing with customers. I was very well looked after and very well treated. I leave here my rating of 1000. Congratulations on the service.”
“Armando was great help. He has helped my fiancé and I for the past 2 days and was extremely patient by staying 45mins-1hr past closing time. Would highly recommend receiving Armando’s help!!! 10/10”
“Getting a new phone can be such a hassle. I procrastinated as long as I could but finallyyyy had to give in yesterday. Turns out... my dread was completely unnecessary.
Sales representative Christian Chaney made the process a BREEZE... delightful, even! He walked me through my options, explained them thoroughly, helped me choose a new phone, then transferred all my data over.
If I had known how smooth & stress-free the process would be, I would have given in MONTHS ago.
Highly recommend this location.
Even though I mainly chatted with Christian, the rest of the staff seemed very helpful & kind as well.
Thanks for making an annoying errand so easy & pleasant.”
“I arrived about 45 minutes before closing and it was quite busy. I had about a 20 minute wait. The rep who served me (Luz) was super friendly and helpful despite the late hour.”
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“This location is always so helpful and nice. Especially Carson, Donnell, Iyana, and Amayah. The comment below really disturbs me because I know this staff does not pay attention to race or any other kind of discrimination. You actually do have to go through the app to purchase a new phone and their phone inventory is limited so if they told you there were no more phones thats the truth. They dont lie there. I highly recommend this location as they really care and go beyond to help.”