10AM - 8PM
1515 3rd St N, Jacksonville“I had the fortunate opportunity to walk into a T-Mobile store where Adriana was working. She is extraordinary in so many ways. She has a big smile for the customers. She pays a lot of attention to what the problem is, she figures it out, and she gets things done. My wife and I are so impressed with her that it makes us want to be lifelong T-Mobile customers.”
“Brandon Wells is very helpful, efficient, professional, and personable. He was able to configure our phones and account to save us money. He is a pleasure to do business with.”
10AM - 7PM
4663 River City Dr Suite 107, Jacksonville“My partner and I went in to set up our internet and create a new phone line and it was one of the best customer service experiences we have ever had. Ada helped us navigate our options and was very transparent the whole time about pricing, options, etc. She turned something that could have been a very stressful experience into a pleasant one. She was a very knowledgeable employee, as was everyone there. The manager was very kind as well and we recommend this location highly. Very happy with the help we had from Ada, and walked out with a smile.”
“I came to the store trying to purchase headphones I had been running around the area trying to find in stock. I got helped quickly and lo and behold they were out of stock of the specific headphones, but a nearby store had them. Connor personally made a phone call since he couldn’t log me in the system, being I am not a Verizon customer. He made sure the other store set them aside so I could grab them. Big shoutout to Connor!”
10AM - 8PM
13500-40, Beach Blvd, Jacksonville“Brendo and Christian have saved the day and my 20+ years of service with t-mobile. I came into the store for one more try at troubleshooting my network problems. Brendo knew the solution and ensured we got it right. These two helped navigate the replacing of the devices and now smoother service. Thanks, guys! My life is easy in communication now.Side note: buy your phones from tmobile, not manufacturers or amazon. Could save lots of problems later....”
“On 01/18 - My mother and I highly appreciated the outstanding assistance provided by the employee named Joseph during my mother's phone replacement - in which she got an upgrade (as there weren't any models like her older phone). After some eye squinting maneuvers on the old phone's white-out screen, Joseph's expertise ensured a smooth transition of important info in her Samsung Notes to the new device. Despite a busy store, Joseph's humor and patience stood out, making the entire process pleasant and professional. This process finished just before closing time. Kudos for going above and beyond with exemplary customer service. He totally "saved" mom's life ;)”
“Jayla is fabulous! Go see her! She has been phenomenal in not only sale and service with my phone, but a claim issue as well! I just absolutely love working with her!”
“Store was very helpful. Went above and beyond to help me resolve my issue. The team there will make you feel like family and make sure you have a good time while you're there.”
“I had the pleasure of working with Ariana Smith at this location over a 3 day period as I was transitioning from AT&T to Xfinity Mobile. I actually worked with a few lovely helpful ladies there, but Ariana really stood out. We had an issue with my replacement iPhone, and it required phone calls to a separate team and it took what seemed like forever. Ariana could probably tell that I was getting a bit heated when it didn't seem like it was going well, but she was calm, cool and professional with her colleague on the phone. Everything ultimately went according to plan minus the little hiccup and I was able to leave with a perfectly working new IPhone. I recommend the crew at this location. They are very customer friendly and know what they're doing.”
“I've been to Verizon a lot. I've been shopping with them for a few years now. And honestly really and truly. This is the first store that i've ever left happy no High Blood Pressure no cussing no upset. I left this store so happy and got the phone that I really wanted and I didn't worry about my bill. Because they explained it all to me number, by number.”
“I have called and visited this store several times, and have always been impressed with the level of knowledge and professionalism. Tyler, in particular, has always been patient with my questions and superb all around. Customer service sometimes seems to be a lost art, but not at this store. Thank you Jax Beach T-mobile team!”