AutoZone Merrill Rd in Jacksonville, FL is a trusted retailer of auto parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. The staff is known for their excellent customer service, with employees like Mia, Marvin, Jonathan, and James going above and beyond to assist customers. They are knowledgeable, friendly, and eager to help, often explaining vehicle codes and details to ensure customers understand their needs. Many customers appreciate the professionalism and caring attitude of the staff, noting that they make the shopping experience smooth and efficient. The store is busy, but the employees work hard to get customers in and out quickly while providing thorough assistance. Customers frequently mention the helpfulness of staff in fixing issues and offering valuable product information. Overall, AutoZone Merrill Rd is viewed as a reliable and welcoming place for automotive parts, with staff members who genuinely care about customer satisfaction and go the extra mile to ensure positive experiences.
I came in for a check engine light and I had great service, a younger gentleman, Riddick was very tentative and was very friendly and gave me lots of very useful advice about possible issues with my car. He even offered and replaced both air filters in my car. I will be coming back if I ever need advice or need help with... read full comment
May 2026
Tue manager was very helpful even though she was slammed she got me in and out with professional service Thank you!
March 2026
I came in AutoZone in Jacksonville, I’m new to the area, the place was busy and Steven took his time with each customer, including me, to give us the best experience possible. I will be coming to this location again. Store #272
