Community First Credit Union of Florida is a large, not-for-profit financial institution based in Jacksonville, serving anyone who lives or works on the First Coast. With $2.8 billion in assets and more than 180,000 members, it operates 23 locations and employs over 450 staff members. The credit union offers a full range of services, including banking, loans, mortgages, and investments for both consumers and businesses. Customers praise the credit union for its exceptional service and helpful staff. Many mention the quick and easy refinancing process, which can be done virtually, with representatives who are patient and responsive. Employees like Zachery and Gwen are frequently commended for their kindness, generosity, and willingness to go the extra mile to find solutions and provide positive experiences. Customers feel valued and appreciated, often highlighting personalized attention and professional guidance from staff members such as Joel, who is recognized for his expertise, patience, and understanding. Overall, members appreciate the community involvement, diverse product offerings, and user-friendly digital platforms. Community First Credit Union is highly recommended for anyone seeking a reliable, customer-centered banking experience that prioritizes members' needs and provides excellent support.
Spoke with Ty today, he was very helpful and very knowledgeable and patient. Great service.
May 2026
Ty helped me with making my online platinum credit card payment. He was kind, helpful and efficient. He was patient with me as I am technologically savvy at all lol. It was a pleasure doing business with him. He is a great asset to the Community First team!!
January 2026
Sometimes the Mandarin branch is understaffed and it can take approximately 20-30 minutes, just to make a deposit or get service. The Staff is somewhat friendly, but I realize it’s not their fault that they are short staffed..
