First Florida Credit Union has a long history of serving its members with friendly and attentive staff, fostering a positive environment for banking and membership. Many members appreciate the professional and courteous service they receive, with some highlighting staff members who go above and beyond to provide excellent customer experiences. Long-term members have expressed satisfaction over the years, mentioning their loyalty since the 1970s and positive experiences purchasing cars and resolving issues professionally. However, the credit union's services are split between in-branch and telephone systems, which can lead to frustrating situations when using the phone service. Some members find the phone auto loan process to be slow and unhelpful, with reports of untrained staff and poor communication, including difficulty reaching supervisors. As a result, many recommend applying for loans in person at a branch to avoid headaches. While overall service inside branches is highly regarded, some members have faced challenges with certain account features and representative interactions. For example, difficulties in opening specific accounts like HSA and inconsistent support have led some to consider moving their accounts elsewhere. Despite these issues, First Florida Credit Union remains a trusted institution for many, especially those who value its long-standing commitment and personal service in branches.
I've banked here 25 years. Staff are always friendly and attentive to your needs. I would recommend First Florida to anyone looking for a credit union.
July 2022
I always get a quick response for my loan requests.
