CubeSmart Self Storage on Herlong Road in Jacksonville is noted for its helpful and responsive staff. Multiple reviews highlight team members who are generous, amazing, diligent, and pleasant, specifically praising their efforts to resolve issues and assist customers quickly. The rental experience is described as good, with staff being accommodating and personable. Some customers mention that the communication, including phone call reminders and follow-up emails, can feel excessive or irritating. However, the overall customer service receives strong praise, with one long-term customer noting a huge positive difference and highly recommending the location. The facility itself offers storage units and moving supplies to simplify the process for its clients.
Best experience very personal. Super Helpful . Clean facility. Vin and Rachel are great
July 2026
We have enjoyed our experience at this location of CubeSmart. The staff is so kind, the facility is well kept, and it has secure access. Shoutout to Vin, Jacky, and Ty. Ty helped us get into a smaller-sized unit when we needed, and the process was very smooth.
January 2026
Call all around town looking for a nice dependable storage facility. As soon as I called CubeSmart I had to look no further excellent customer service excellent location.
