Plato's Closet offers a large and varied inventory of on-brand, like-new to new clothing and shoes for women and men, including various sizes. Shoppers report finding really cute items and great deals, with prices that are reasonable and can rival thrift stores, such as a new pair of Converse for $16 or a SpongeBob t-shirt for $8. The store is located in a convenient, nice, and clean shopping center. The service receives mixed feedback. Many customers describe it as organized, efficient, and friendly, with notably polite staff. There are also commendable stories of honesty, such as employees safeguarding and returning lost personal items like a wallet or keys. However, other reviews note that employees can sometimes be busy talking or gossiping instead of assisting. A common criticism is that the high volume of inventory can make the racks feel crammed and difficult to sort through.