Propane in Jacksonville, FL

“Great service. My home sensor detected a gas leak so I called them ( the receptionist was super friendly). They took this super serious and urgent. The owner Lewis came after hours and didn't leave until he was 100% sure that everything was safe. I also used them for my house gas supply and have always been very professional.I would recommend this company to anyone.”

“I walked in and waited for a few seconds on the guy at the counter who told me someone would be with me shortly. Shortly there after the young lady I saw helping others outside walked in and pleasantly greeted me with a smile while asking how could she help me…… I immediately said THANK YOU GOD because I had just finished praying that I’d walk inside and be treated professionally by someone that acted like they appreciated my business regardless of the amount I planned on spending and Niyea did that and more!!! Not only did she help me pick out the proper part that I came to purchase. But she walked me through the entire process with the proper measurements and even got the manager to come out to install it for me. WHAT A GREAT EXPERIENCE it was at this particular U-Haul….. Niyea you are appreciated ?”

“I had a terrible experience with Amerigas, and was left with no hot water because, over a 22 year period, I had paid a $60 tank rental late, and one other late payment that wasn’t explained well. The co. demanded that I pay for a years gas plus $300 penalty, a thousand dollars, and even then, the co. could not get here for another 3 days. I cancelled my account, and called Griffis gas. The lady , immediately, sympathized with me assuring me that Griffis could get a temporary tank out this afternoon to give me hot water. The men arrived, placed a tank, and will return to complete the process soon. I cannot thank Mel, Keith, and Jr. enough. There are companies made up of people who go the extra mile in a pleasant and competent manner. Griffis Gas is one; Amerigas is not.”

“We ran out of propane in our RV and couldn't find anyone to come out to us, or for us to go to, until we found Blossman. We broke camp and rode out to them (less than 10 miles from us) and they got us right in, filled up and on our way in less than 10 minutes. Great staff and friendly folks! Now we have hot water and a stove again! Yay!”

“Juan from Sharp Energy is a true professional. I bought a house in Pablo Bay subdivision that has Gas appliances and need to have safety inspections done. Juan from Sharp Energy came and checked the tank and all other appliances to make sure they are all in good condition. Juan also explained the safety, minor maintenance of the gas system that I am grateful for his sharing of knowledge. Thank you.”

“Everyone we interacted with directly from beginning to end were kind and great to communicate with on our truck rental, need for boxes and the information we needed for our use and return of the uhaul. Great manager at this location as well - watched her interact with several customers and employees, so professional!”

“I selected self pick up. I could not find my truck and I asked one of the employees that was passing and he kindly pointed out the truck. It was right behind me, ready to go. Returning the truck, it was easy. I was going towards the office and an employee was checking a return ahead of me and kindly told me to just leave the key in the ignition and that he would take care of checking the truck and I was on my way to my new home. 5 Stars ratings!!”

“Fast, efficient and had exactly what I was looking for. The greatest thing you want in preparing for a move, is not to have to go back for more supplies. They've kept me from having to do just that.”

“This was my second time using this location. Everyone has been courteous with an exceptional level of professionalism. This is a very busy location. The management team here appears to be maintaining a self directed team through effective communications.”

“I’ve been a customer for 8 years as I inherited a gas tank from the previous homeowners from this company or else I would have just gone with another company to start with. I’ve been on auto delivery since 2021 when I put a tankless water heater in, and didn’t have problems with them filling up my tank until last week. They hadn’t been out to fill my tank since January, and suddenly the hot water wouldn’t turn on. Auto delivery means keep the tank full! We called the after hours number, which they asked if we wanted someone to come over that night on an emergency run or if it could wait until first thing the next morning. Being nice, we said we would wait until the next morning and we were advised someone would call and confirm gas delivery first thing that morning. Someone (Tracy) called alright, not to confirm delivery (which she said wasn’t her department) but to inform me I wasn’t on auto delivery ever because I hadn’t done a soft credit check. My account on the app states that I AM on auto delivery for that tank and I’ve personally witnessed the auto delivery fills ups in the past and did not have to call them to make a delivery, so that was certainly a lie that I was not on auto delivery. The after hours number also stated I was on auto delivery, so Tracy was NOT being truthful. Plus, I’ve been a customer for 8 years with no past due balance, what do they need a soft credit check for??!! Tracy told me she would get back to me about the delivery, which she never did. My husband checked at lunch time to see if the tank was filled, it wasn’t, and then called them up as well. He was told they’d call him back, and naturally they didn’t. Then he called again after lunch and got Tracy. She said she’d get back with him, and proceeded to wait until almost 5pm to say they weren’t coming today AS PROMISED and we would have to wait until Monday. We called the after hours number again and were advised that since our gauge was at 10 (our hot water system won’t run at that level) they would have to charge us $250 for an emergency run on top of the gas cost, for their own negligence in customer service!! That is outrageous and they should absolutely be ashamed of theirselves! We are getting quotes from other gas companies as clearly this company does not want any business. Their mission statement says they strive for customer satisfaction, which clearly is not the case given our experience and judging from the Google and Yelp reviews!
7/11/2024 follow-up on this review from earlier in June. I’ve changed my rating to a 4 due to the wonderful manager Paul Lewis who not only took the time to do research on my issue, but acknowledged I was correct and resolved everything for me. He certainly stands by the mission statement and deserves recognition! I appreciate his assistance and will be sure to reach out if needed in the future.”

“Representitive Anthony Moreno was super friendly and helpful. Even with the system issues he was dealing with I was still able to get much needed equipment in a timely manner. Excellent experience. Many thanks.”