BJ's Wholesale Club offers a designated shopping hour for members aged 60+ and first responders, providing them with a dedicated time to shop. However, one customer reported witnessing an unpleasant incident where an employee berated an elderly woman, causing her to cry. Another customer shared their frustration over an employee's reaction to them not speaking Spanish. Despite these isolated incidents, many customers have expressed their satisfaction with the quality of products, particularly the delicious roast meat, and the overall high-quality offerings at BJ's Wholesale Club. The business has also been praised for its excellent staff, with one customer specifically recognizing the exceptional service provided by Ileana, Lizzette, Yaelin, and Ileana.
Really great service in the Tire Department. From "You don't speak spanish?" to "You need an appointment" to showing up in person and being taken care of quickly, it was really cool to see these guys step up and turn things around. Thanks for getting me safely back on the road.
June 2024
I love this store, is super near to my home and has all the food and services that we need for everyday.
April 2024
Had been going there for years. I canceled my account today because an employee was upset because I didn’t speak Spanish to her. There is always some issue in there when I walk in there and it stems from ignorance.
