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February 2024
Bad service, I reserved my car 3 months in advance and they didn’t have the car when I arrived. In retrospect, I should have simply used Uber and not rented a car. Uber is prompt and reliable in key west.
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February 2024
Cars on site. Staff very friendly. As a member I am not used to waiting g at counter but went very fast. Return process is strange as you return keys then have to walk across to check in. Wish there was key drop box where you return cars.
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December 2023
Showed up 3 hours early for my reservation and the clerk obliged me. I got tot he car within 30 minutes. Sadly the battery was dead so I walked back into the terminal and she handed another set of keys within 5 minutes. All said, i was there less than an hour. I appreciate the customer service when the battery was dead.