Everytime I come in there is always a problem, whether waiting in long lines, cashing bonds, or just making a standard deposit. I hear alot of "you need an appointment" or "sorry were short staffed". No wonder banks are failing.
May 2023
Miguel is an awesome guy-Senior Relationship Banker! Very kind, helpful and patient. You have helped me understanding banking much better today! I trust you and you will be my future personal banker always! Thank you for everything you do. Everybody here is so helpful. I love you guys! Truist Lake Mary branch rocks!
July 2022
Ever since the merge I have not been satisfied with the service. Being told to fill out my own slip because the teller "was busy so you fill it out. Unless you want to wait a long time". Is unacceptable to me. It's a bank on the Friday before a long holiday.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.