Best Western Plus Lakeland is a hotel that offers a generally pleasant stay with friendly and helpful staff. Guests frequently mention the kindness and professionalism of the front desk team, especially highlighting employees like Vernice and Chelsea, who provide outstanding customer service and make the check-in process easy and stress-free. The hotel features clean rooms with comfortable beds, making it a good choice for rest after travel. However, some reviews note issues such as loud air conditioning, dark lighting in the rooms, and a bathroom door that does not close properly. The shower door was also see-through, raising privacy concerns. Parking is plentiful, and the location is convenient, although some guests felt the overall experience was marred by the room amenities. The breakfast provided was adequately stocked and served as a decent start to the day. Overall, while the hotel has some flaws, the friendly staff and comfortable beds make it a worthwhile stop for travelers, especially those seeking good service and clean accommodations.
Everything was great 5's across the board. and for those giving 1 star grow up. go build ur own hotel.
June 2026
Clean room, good amenities, lots of breakfast choices.
May 2026
If you’re looking for a great and very friendly place to stay this is the place. Very friendly, breakfast had everything, room was wonderful. Thank you for the great stay.
