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“I cannot say enough good things about this business. Fastest printing I have ever used. The quality is great. The staff has been the best I have had a pleasure of dealing. Can't wait to use them again”
“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“What an amazing experience! The owner Nicholas was so professional and super helpful. He helped me create my business card and that's just the beginning. We will continue this relationship for years to come. The price unbeatable, quick delivery, 100% satisfied! Thanks so much!”
“Theresa and Mary were exceptionally professional; they gave me the rundown on what information I needed to present and how the service would be rendered so I was fully aware of what to expect along the way!!! #LoveTheServiceEveryTime!!!”
“The customer service is excellent, Patrick always helps me with what I need. Angela is very intelligent, she answered every question I had. Yvette is very sweet and always works with a smile. And Eunice is the absolute best, she works hard and has the best customer service. The branch is always clean and everyone is so nice! 10/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“Great service. Extremely friendly and professional. It's great to work with a company that truly cares about the customer. They have a awesome selection of marketing materials. Awesome service, highly recommend.”
“Me and my husband came to ants in grove park and we had nelly she's awesome , very helpful , great worker , and you're manager , what's your name Rema does our soul great, you have 25 star employees?There are amazing and they make your business a lot better , so thank you”
“Manish & Nate have been so good to me! They have shown so much patience and respect to me with all my crazy returns! I will continue to come to this store! Thanks guys, Mrs. Sheryl”
“I've been using Staples for years for my business as well as personal and I would highly recommend you use their services as well as their products won't be disappointed”
“Love, Love, Love this place! This Lakeland location stands out as it always has all of my orders on time and the staff are so courteous and kind.
Very reasonable prices on all items and fast, reliable service.
Highly recommend for all your shipping needs, I wouldn't go anywhere else!!”
“Our team needed prints on a short timeline, and Larry helped us get it done extremely fast! He was very responsive and handled everything for us. The best part is - the final print product is amazing quality. We will definitely be using them again for marketing materials! 10/10”
“The best service I've ever had I was having a big problem with sending back a package and I went to Staples and a young man there help me with everything forget my package sent thank you young man you are a godsend”
“Best ups store in lakeland! Super sweet and very helpful! I went in to ship a package with no clue on what I was doing and Gina helped me out, and even repacked my package for me! I was shipping a birthday present, and she even signed the card lol! 10/10 experience, wish I could rate higher.”
“Just went to go get a paper notarized and they were so helpful! I’m a notary myself but obviously we can’t notarize our own documents, I’m so glad they were able to help me and they were just so nice, will definitely come back”
“I've always had great experiences here. I return tons of my online shopping here when needed. No issues. In a plaza with tons of food spots and they have convenient hours for 9-5 folks.”
“I come in here to ship all the time. What a great shop! Glenn and his team are great people. Helpful, friendly, and professional. I actually look forward to going in because they go the extra mile to ensure the packages I send are taken care of. I just hope they don't mind my jokes too much.”
“Fast, courteous and efficient staff. This location is consistently on top of their game and always friendly! Parking is easy-peasy right in front so that you're not lugging a heavy shipping item over hill 'n dale.”
“As I sat at Tijuana flats I watched Dakota carry packages back to an elderly persons car. Then while walking past the store another elderly man with a cane walked in and I watched Dakota reach out and give him his arm to assist him then walk right into the back of the store to grab chairs for them. Great Job Dakota, your kindness does not go unnoticed!”
“I pre-ordered what I needed, which was easy. I opted to pick up the item. It was ready when I arrived, so it was simple. I walked in. Identified myself and they handed me the item. Very good customer service, not only because of the people, but especially because the part was readily available, so my machine was not out of service when I needed it.”
“I highly recommend Dprint! They have been on the top of their game since the moment we reached out to them about a project. Michael from the quoting department is a pleasure to work with and a true professional in his field. I look forward to working on more projects with them in the future.”
“I went to Staples to purchase a new computer and am extremely happy with the computer I bought, and the extra package of protection. Staples also transferred all of the data from my old computer to the new computer I had just purchased. This is the second time I have purchased a computer from Staples and will most likely go there for my third one if I need to. Thank you, Staples!”
“Erika and Maykayla were wonderful! Maykayla with shipping my package to my grandson for his first birthday, it had to go to Georgia and then Erika for helping me track it! Job well done ladies and thank you for being so kind and professional, and helping me ship such a precious package to such a beautiful little boy! ♥️”
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“Everyone is so friendly and helpful. Plenty of parking and store is spacious and always clean. Unlike other ups store I have been in. Highly recommended for any of your shipping and printing needs.”