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“Carlos was amazing!! He was personable, he was patient, he was knowledgeable and very confident about the information he was giving me. I expressed to him that I felt really hopeless when I called, but I definitely feel more confident now and like I can move on from my auto loan. Carlos is definitely an asset to your team and I’m soo happy that he was the one on the other end of my call.”
“I always receive exceptional service at Midflorida in Land O Lakes. They go out of their way to treat customers like they are the only person in their building and if someone does not know the answer, they will find an employee who can help me. I have been their customer for over 10 years and so glad I am.”
“Johanna O has been amazing over the years, anything I added or adjusted with cards etc I make sure I see her. Amazing employee and stay with the bank bc of her great customer service!”
“I recently opened an account at the Tampa Airport Location. These ladies are great! Extremely customer oriented and just excellent customer service. Super friendly team I would recommend this location.”
“Our family has a small business and the people at this branch always remember us. It means a lot to feel known and is always a better experience than online. We’ve used their services a few times for more complex things and it’s always been easy. Thanks for having a physical location we can visit!”
“Awesome community bank for Pasco County! Offers all the products and services of those big banks, but has a welcoming small town feel. If are tired of being just another number, come try the bank where everybody knows your name.”
“We parted ways with our financial advisor. Since he put our funds into Schwab, we had a learning curve figuring things out. Tom was far more helpful and attentive in 2 visits than our advisor was in months. We now have the confidence to trade on our own and know that Tom is there to help if needed. His wife and assistant, Ann, is great, too!”
“Kristen helped us negotiate some old US Savings bonds that other banks told us to handle via Treasury website. She was very professional, efficient and friendly. Kudos, Kristin!”
“I was at the bank recently for personal reasons, and here's what I have to say!
Anna is a super cool specialist! She did everything competently and professionally! A specialist with a capital S!”
“I highly recommend working with Lisa Villarini at Chase Bank In Lutz, FL. My wife and I recently had the pleasure of opening a new account, and Lisa went above and beyond to ensure our experience was nothing short of exceptional. Even though the branch was closing at 5 PM, Lisa stayed well past closing time to assist us—something that is increasingly rare in today's fast-paced world.
From the moment we sat down with her, Lisa made us feel heard and truly valued. She took the time to listen to our needs, walked us through all our options, and answered every question with patience and clarity.
What impressed us most was Lisa’s integrity and the genuine respect she showed in handling our financial information. She treated our finances with the utmost care, and it was clear that her priority was to build a trusting and long-term relationship. In an industry where customer service can often feel impersonal, Lisa’s dedication to making us feel comfortable and respected was a refreshing change, and I can see why she is the Vice President Branch Manager.”
“We love this branch! The employees are outstanding and the services offered have been excellent. They are busy because its a popular, convenient location. When NFCU extended membr eligibility that allowed more folks the opportunity to enjoy outstanding service from NFCU! NFCU financed our vehicle back in 1980 when no other bank or CU wouldn't. Rates were high in early 80's and we were very low rank AF servicemembers. USAA wasn't open to enlisted at that time, so NFCU became our main bank. We are so grateful! Once a member, you never leave them...they won't leave you.”
Open 24 hours
18975 State Rd 54, Lutz
Banks
“Very happy with the service I or we get from the teller there. I am a disabled Veteran and they help me get some rolls of coins to help keep me busy. very sweet and professional towards my needs. Thank you.”
9AM - 12PM
22850 FL-54, Lutz
Banks
“Olson Henry has been an amazing help to my family with our banking needs. Just a kind generous person. Kept us up to date on changes to our savings accounts and interest rates.”
9AM - 12PM
17802 N Dale Mabry Hwy, Lutz
Banks
“I had the opportunity to work with Joan Dimitry this afternoon. She was very kind, informative, and helpful. She helped me safeguard my mobile account and gave me good advice for the future. Joan is definitely an asset to the company!!”
9AM - 2PM
23434 FL-54, Lutz
Banks
“Excellent customer service & top of the line professionalism! Bryan went above and beyond to explain everything when opening my account. He was friendly & patient while also making sure to smile and greet other customers who walked in the door. I will continue to use this bank & appreciate employees like Bryan who still take pride in their job!”
“Worked with Tj to open my checking account and he was amazing. Walked us through everything and was extremely patient and friendly. Definitely recommend speaking with him if you're making a visit to BOA!”
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“Kelli Howard was a superstar today. She helped me with a credit card dispute with Amazon and even became my spokesperson when she saw I was getting the run around. She is kind, knowledgeable, personable and extremely caring. This problem could not be solved without her. She is a true reflection of the term customer service. I cannot thank her enough.”