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“Shauna W helped me today. It was close to time to close & she was very patient & able to answer any questions I had with a friendly smile & professional attitude. I will definitely be buying my next phone from her”
“Wow, great customer service! I went in just to buy a Sim card. I needed for a prepaid plan that had nothing to do with them. They went out of their way to help me and get me set up. I will only use this Tmobile store from now on. Great place and really recommend.”
“Austin was very helpful great experience! I had issues with my bill it was extremely high but austin resolved this issue swiftly. No arguments, no issues, he just took care of it quickly. 10/10 service Austin deserves a raise.”
“Robert was incredibly helpful and friendly - my experience canceling my mother in law's account took less than 5 minutes and was way better than I was expecting!
I am visited on a Thursday morning about 10:30 in July 2026. There were a lot of people inside sitting down waiting and my expectations were low but Robert asked me what I needed help with and we got it done in a hurry.
This was a big relief as I had traveled from out of town in order to close out an account for my mother in law who recently passed away. I returned the equipment from her house and we were all set.
Great job, Robert!”
“I'm providing a 5 star review to Marquis Stafford, the tech that was quickly and competently able to diagnose our wifi issue that the 3 previous Wow techs were unable to. We had been having connectivity issues for over a month, had multiple techs come out to no avail, and were at our wits end as wifi connection is vital to our daily operations. We, again, placed a call to Wow and requested they send their best tech out. Marquis was dispatched within a few hours. He read the notes that had been previously entered by the techs before him and quickly went to work. He determined that it was an issue at our pole. He was the first tech to even go outside to look at the connection at the pole. He was polite, friendly, and apologetic for our experience. We had made a business decision to switch wifi providers if Marquis had not been able to determine a resolution. Thankfully, he was. Thank you, Marquis!”
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“I had a horrible experience Monday with the Verizon store on 23rd street. Tuesday I went to this location on 77th street. Brian was fantastic! Brian was professional, knowledgeable and helpful and went above and beyond my expectations. While helping get 2 new phone he didn’t even sale to transfer information he looked at our accounts and found errors that the other store created. Brian called Verizon and got them corrected as well. I will do all my business with Brian and highly recommended you do as well. Brian was an example of real customer service and doing all you can for your customers. Thanks again Brian!”