The Sheraton Orlando North Hotel is a decent hotel with an ideal location in a corporate setting, close to many needs. It is described as a beautiful hotel with a unique, clean, and modern lobby. The rooms are generally viewed as nice, basic, clean, and comfortable with strong A/C, though they are also noted as somewhat dated and average. Some guests report issues with room cleanliness, including dust, stains, mold in the shower, and worn mattresses and pillows. The hotel has a lot of amenities, including a Starbucks on site, an Irish pub with delicious food, and a club level with good food and a friendly staff. The ballroom is perfect for events like holiday luncheons, which are reported to go very well with a wonderful, engaging, and friendly staff that often receives high praise.
However, experiences vary significantly. Some guests report very good experiences, while others are fairly disappointed. Notable problems include delays at check-in, broken elevators, parking meter issues, and a need for better maintenance, with mentions of leaks, ceiling stains, and a mold smell. The food and drinks receive negative reviews, with breakfast and lunch described as horrible; guests recommend eating off property. The jacuzzi is noted as barely warm. Despite issues, many find it a good place to stay due to its location, comfortable beds, and generally friendly staff, though the hotel appears to be in desperate need of remodeling and improved housekeeping management.
A friend & I stayed there when we went to the Journey concert at the Kia Center. The hotel was extremely clean, rooms were as seem in the pics, nice & clean. The staff was so polite & helpful. I highly recommend this hotel to everyone. I will definitely stay there again.
October 2026
Hotel staff provided great customer service. Every staff member said hello, good morning, etc. Hotel was also very clean. Highly recommend.
September 2026
- Clean hotel with large central soaring atrium - Allowed early check-in, which was nice - Location was convenient for our needs - Room was comfortable and decently appointed - Ugly money-grubbing parking fee was a strong negative