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“Kian was super helpful when we needed to update our accounts. He made it really easy and even set us up with starter checks - I needed them and wouldn’t have thought of it. Thanks Kian”
“I am new to Launch and had a wonderful experience working with Ilia. She helped me process all the paperwork for my transaction and walked me through the steps several times to make sure I understood. She went above and beyond with communication, and it made my transaction very smooth! Grateful for her!”
“Had some caution on a text message on verification of car insurance for a recent car loan through them. I was skeptical about the text message I received as
I had notice or alert on my portal.
Miranda, here at the branch helped with verifying that the text message was legitimate. She made some calls to verify that it was an actual message from the loan department with Space Coast Credit Union.
Afterwards, she helped when I had questions regarding the fields on the insurance verification website.
Kudos to great customer service and professionalism. Thank you!”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“I received an email from Addition Financial that $75 was waiting for me so I continued to read the email and it was an advertisement for the Benefits checking account that has some great perks so I made an appointment online to change accounts on Friday in the branch but on Tuesday I received a phone call from Serenity Baumgardner that she could do it over the phone and save me a drive. I am so appreciative for this because I did not have to leave work to make this happen. She also sent information about the Savings account I was eligible for because of the checking account switch and was able to change that as well without me having to change my plans. Amazing customer service I received today from Serenity.”