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“Monica by far the best example of what Amazing customer service should look like, she went above and beyond. She's a keeper, I wish her all the best! Kudos to an amazing hire ? ? ?”
Open 24 hours
1035 NE 125th St #200, North Miami
Internet Service Providers
“I just had a pleasure working with Heather Dawla, Tier 2 supervisor to update all our location's(seven) AVR as well as the ring group and other things. She is the best in business. Very knowledgeable and prompt on the things we needed to fix. We really appreciate her. Thank you”
“Without a doubt my favorite place as a recommendation but without complaints I suggest that you evacuate the drunks that are outside in that shoping from there on out the best of all”
“I would like to thanks for Yaima who has given a wonderful customer services and helped and guided me to resolve all my concerns! Thanks T-Mobil for has a Mobil experts as Yaima…! Come to this place because you will have the guarantee that you will receive the best services…!”
10AM - 7:30PM
6964 Pembroke Rd, Pembroke Pines
Internet Service Providers
“Sam is AWESOME! I am old school and do not like change. I was with cricket wireless, I went in for the 16e promotion. Sam answered all my questions clearly, directly, and was very patient. He set up my phone and ensured everything from my old phone was transferred to my new phone. I highly recommend this location and Sam!”
“BroadMax has provided my business with high-quality cybersecurity and IT consulting services, and I have found them to always exceed professional standards for their industry.”
“Wonderful Tmobile!! Excellent customer service!! A big thank you to Andres who was so kind, patient and knowledgeable. I had a complicated situation and he was patient and helpful. Most importantly, he resolved my problem which cannot be said for other Tmobile locations. From my perspective, everyone that worked there is knowledgeable and kind. I will only come here from now on for all my Tmobile needs! The 2 hour free parking was also a plus.”
“Maria was extremely professional and helpful. She assisted me with purchasing an Apple Watch, explained everything clearly, and made the whole process smooth and easy. Great service, thank you!”
“Addiel was great. He provided great insight and informed me about the best deals all while still getting what I truly needed. Would 100% go back just to be attended by him!!”
“I had an excellent experience at this T-Mobile location thanks to the outstanding customer service provided by EJ. He was knowledgeable, patient, and truly went above and beyond to make sure I understood every detail. He took the time to answer all my questions and made the entire process smooth and stress‑free. I genuinely appreciate his professionalism and dedication. Highly recommended.”
“Jenessey was beyond helpful. She was professional, knowledgeable, and made my experience at the store a great one. Her excellent customer service really stood out, and I would definitely return to this store because of her. Thank you, Jenessey, for going above and beyond!”
“Jonathan Oropesa the person wko took care of my cell problem is a highly professional and nice guy He is for sure an excellent employee an asset to this T Mobile branch Highly Recommended!”
“Great Company, very knowledgable and skilled team. Great Customer service, they care about customers.they offer excellent products and solutions , Connectivity ( wired and wireless), Voice, and cloud solution, you can have all your services hosted and managed by Convergia”
“Excellent service. There is incredible attention and they also help you find solutions when you don't have an answer. Also the girl who is there always takes good care of him. Nuri or something like that is called. Recommended.”
“I had locked my apple watch and went to this store hoping they could help. The store manager tried but I couldn’t remember my Apple password so I was almost on my way back home to get it when another employee Damien came over and said there was another way to unlock the phone. And he did!!!! I didn’t have to go home and he not only unlocked it he found a face with the inf. choices I had before and I could read without my glasses. Way to go Damien, God bless you!!!!”
“Super helpful, knowledgeable and a better deal than T-Mobile Online. Joe, Jair and Cynthia answered all my questions and concerns and gave me a package that was half the cost for the same features as what I found on the T-Mobile website the day before. They made it quick and easy.”
“Great service by store manager. He asked me to update the security questions for my account security. That will help me when I loose or broke phone to get same number. I like the metro security of sending otp every time I want to make any change on my account”
“Andy was very helpful and patient when I had to replace my lost cell phone quickly during a long layover at Miami Airport. He was very friendly and made sure my new phone was working well before I left.”
“Located by ninth Street right next to moxies at the Brickell Village. Vicky was exceptional and the internet is amazing guys no joke. The best I live in Midtown and have a business in brickell you won’t be disappointed.”
Open 24 hours
6330 NE 4th Ct, Miami
Internet Service Providers
“Excellent price compared to the other internet providers available in my condo. Upload speed 6x faster of what I used to have. The installation was quick and easy. And they gave me a free cute little router. They are really working hard to beat the competition.”
“This T-Mobile overall has great staff and I want to give special recognition to Jorell. He shows patients, knowledge, and tremendous customer service skills. Future Manager materials.”
“Visited this location earlier this week and I cannot detail the wonderful experience I had, the Team here along with Claudia whom was who attended me is kind, efficient, and knowledgeable of their products and offered me many options which lead me to the purchase of my new IPhone 15 pro max. I am appreciate the patience she had getting me approved to finance my device and be able to walk out with all the accessories I needed for it. I was able to get the watch and EarPods directly from them, thank you Allapattah Team! Check them out for your next phone purchase, I’ve had Boost for over 10 years and this is why I am a loyal customer. They have my total recommendation.”
“Today,I went to the T-Mobile store on Hallandale for a new phone.I was helped by Joao, he was very knowledgeable and friendly.In a scale of 1-10 , he’s definitely a 10.
Thank you,Joao👍
Nelson”
“(Translated by Google) excellent service and the best promotions, add two lines in Boost Mobile, I only pay $60 a month and the best thing is that the second phone was free, happy to be part of Boost Mobile (Original)excelete servicio y las mejores promociones, agregue dos lineas en Boost Mobile, solo pago $60 al mes y lo mejor es que el segundo teléfono fue gratis, feliz de ser parte de Boost Mobile”
“Thank you, Carlos for helping me out with my phone situation. It was able to resolve it very fast. This is an excellent service.The store was very clean and very fast. Thank you”
“Very good work, my family and I are happy, we purchased your product today and it looks like I had a Beetle and now we bought a Ferrari lol, it works perfectly, it doesn't freeze, the controls are very quick, easy to use, my father is happy... that's what matters, for those who have been angry for 4 years with other systems that give them a headache... I highly recommend agent Willian... thank you for helping us!!!”
“5 Stars!
I had an amazing experience at T-Mobile thanks to Monica. From the moment I walked in, she greeted me with a warm smile and made me feel welcome. Monica was incredibly knowledgeable, patient, and truly listened to what I needed. She took the time to walk me through my options, explained everything clearly, and made sure I left with the best plan and phone for my needs. Her professionalism and genuine care for her customers really stood out. Monica went above and beyond, and I’m so grateful for her help. T-Mobile is lucky to have her!”
“We stopped by the store today just to ask about T-Mobile’s service, and Luis assisted us. Beyond his excellent advice, I have to highlight his kindness and cordiality; he was very approachable and dedicated while explaining the plans and services, providing us with all the necessary information. We ultimately decided to switch from AT&T to T-Mobile, and the service is incredible. Thank you so much, Luis, for all your help.”
“I had my cell with several viruses and I asked Nelson to help me.
He was very efficient and in few minutes cleaned my cell from them. A very nice person, proactive and very efficient.
Thanks Nelson!”
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“My name is Marcelle. I was at this store and I met Gustavo. I had difficulty with a situation that took many back and forths to get resolved. He helped me out and is a problem solver. Thank you! EXCEPTIONAL!”