AT&T Store in Miami offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts and no credit checks. Many reviews highlight the helpful and professional staff, such as Pedro, Ashley, César, and Bryan, who are attentive and knowledgeable, providing excellent service and assistance with devices and plans. Customers appreciate the store's support in resolving issues, even when problems are caused by external factors like delivery delays or corporate protocols. Some customers experienced frustrations with delivery issues, especially with UPS losing phones, which led to delays in getting replacement devices. They advise against having phones delivered to home addresses to avoid such problems. Overall, the store is praised for its friendly environment, helpful staff, and good customer service, making it a reliable place to get new devices and assistance with plans. The store also offers nationwide 5G service at no extra cost with unlimited data plans, ensuring customers stay connected wherever they go.
The representative was above average in every way. Unfortunately I misread the rating scale and gave the opposite rating. I didn’t find any way to correct it. Sorry.
February 2025
We were assisted by Pedro at the Bird Rd ATT store. Ge resolved sn issue we had with billing snd got us new Direct TV service at lower price. Super helpful and professional
February 2025
My experience at this AT&T Store was very pleasant, they helped me right away as soon as we got in, Ashley was very nice and knowledgeable and so was the store manager, I recommend them if you need to get a new iPhone
