Hertz Car Rental at Miami International Airport offers a wide selection of vehicles for rent, including luxury cars, sports cars, SUVs, electric vehicles, vans, and trucks. Customers can book online or through the Hertz app for a convenient rental experience. The staff is generally friendly and efficient, with one reviewer praising Ilena for processing their rental smoothly. However, some customers have had less than satisfactory experiences. One reviewer reported being charged for fuel even when the tank was returned full, without any supporting evidence. Another reviewer, a Gold member, encountered issues at the Gold Rental area, where the signage was unclear, and the assistant was not particularly helpful, failing to provide important information about the rental. On a more positive note, one customer had an outstanding experience using the "skip the line" app, which allowed them to bypass the queue and quickly pick up their rental car. Another reviewer was impressed by the ease of the car return process and the helpfulness of the employees, who even drove the customer and their husband, who uses a walker, back to the airport. Overall, Hertz Car Rental at Miami International Airport offers a varied selection of vehicles and generally good customer service, though some areas for improvement have been identified by reviewers.
Be careful and take a picture of your fuel gauge before you drop off your car at Hertz in Miami international airport. I filled up before dropping off and was charged $70 fuel charge as if I had not. Had to call customer service and wait now to see if they refund the incorrect charge.
October 2025
Hertz charge for fuel even if the tank is returned full of gas. Since there nobody to receive the returned car is impossible to make a claim . Charge without support.
October 2025
Ilena was friendly and efficient and processed our rental very smoothly. We look forward to using Hertz at the Miami International Airport again.
