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“I want to thank Liliana for her attention, honestly the best I could have received, the process was long but she was attentive and helpful the entire time, very grateful and pleased, my 5 stars for her ☺️”
“I had a great experience with buying my apple watch today. Harold was super nice and awesome. Helped me with picking the right size and model and then helped me activated it with my phone. I totally recommend this att store for every need you might have. They have all the latest deviced and are of great help.”
“What a good experience I have had with Maria!! Professional, pleasant and patient. He paid attention to me at all times and answered all my questions and demonstrated knowledge. Thank you, Maria!!”
“Thanks to Isabel Fernández's service I had everything I wanted at all times, very attentive to all my cravings, I really liked being able to have my iPhone, thank you for everything”
“Came into the AT&T store to purchase a new Apple Watch and Joel and Freddy help me out with great customer service. This is why I always come to this location.”
“Yanet helped me acquire a new phone. I had an old iPhone X that was barely working. Yanet made it a stress free process due to her knowledge, competence, and professionalism”
“I was given an almost brand new Samsung phone by a family member. They used it briefly in the US and then in Brazil. My phone was on its last legs.The IMEI # identified the phone as locked by Sprint (now T-Mobile, which happens to be my carrier now).
I went to a T-Mobile store in Mary Brickell Village (great service), they couldn't figure it out so I called their tech support (they were excellent but couldn't ID the issue). They transferred me to Samsung (who were also excellent but couldn't ID the issue).
I searched online and even communicated with one of these remote unlocking services. Sent them the IMEI # and they advised that they couldn't unlock the phone.
I finally decided that I needed to have someone actually look at it and randomly pick 7Wireless and call Michael. Out of the gate, I feel immediate high client services in his approach. I arrive and that same high level of service was felt.
He quotes me (higher than I was hoping but much cheaper than buying a new phone which I needed. Understandable because this was clearly a deeper issue than a simple unlock and because Sprint was now defunct, although both of us still thought that it was just an unlock).
I agree and leave the phone for a couple of days. In between time Michael is communicating via text keeping me updated. Most importantly he gives me confirmation that the issue has been resolved and the phone is ready for pick up and use.
I arrive and he explains that it wasn't that the phone was unlocked but rather that there was a circuit issue related to the sim card (any sim card). Whenever a sim card was installed, the phone would automatically kick into airplane mode). He corrected the issue, to my considerable relief. I was already married to the phone. =)
In my banter with Michael he shares that he was a telecom engineer in Cuba.
The point being, I believe that I could have taken my phone to a bunch of phone repair dealers and few, if any, would have taken the time or had the knowledge to ID and fix the issue. I have no doubt that I would have received a bunch of "sorry can't fix it, can't unlock it, your out of luck" responses. Michael's level of technical knowledge and curiosity to ID the issue is why I now have a fully operational new phone.
I can't speak highly enough about the service I received and, for anyone who might not speak Spanish (me), not an issue here which I was a little surprised by given the shops location. If you need a phone unlocked or anything that requires a technical expert, go here. It was worth the drive.”
9AM - 4PM
4605 NW 7th St, Miami
Mobile Phones
“Super satisfied with the service and attention. I had difficulty paying online, but I contacted them by phone and they sent me a link to make the payment. I paid at 3:54pm and the delivery in Cuba was made at 3:57pm, 1 hr later. I recommend them!”
“The most important thing in a sales place is service and attention, they have this and much more, a very welcoming, clean and professional place, their entire team is very well trained to give you the best experience, it is undoubtedly a place where I will go again and put my trust in them! Thank you!!”
“Great customer service, they resolved the issues with my cell and help me save some money compare with other places , Mr. Ernesto was helpful and very professional.”
“Professional and timely service. This family owned business has been around for decades and has earned it's reputation as being reliable by the quality of their work and service. It keeps the Cuban culture with its coffee and clientele that are loyal to their excellent service. This is a definite return "if my phone needs repairs," so from the bottom of my heart, I love the service and pricing but hate breaking my phone.”
“(Translated by Google) Good afternoon, Mrs. Adriana is an excellent compassionate person, attentive to everyone and very humane.(Original)Buenas tardes la sra Adriana es excelente persona Compasiva atenta con todos y muy humana”
“Amazing, Spectacular, Professional service!!! My experience at this At&T store was so memorable, I have to leave a review. I came on a Saturday with a broken phone that did not work and I could not access any of my information. Not only did Rolando, the store manager, help to make my experience memorable, but his team that included Thaer and Luis treated me like royalty. Not only did they find a solution to my problem, but I left with a new phone. They did not stop until my new phone was uploaded with all my info from my broken phone. They just got the job done! No excuses, No Issues, coupled with incredible product knowledge. Mastery of the business in every aspect and even every app on the phone. Amazing!!! That's all I can say! I DONT THINK I COULD HAVE BETTER SERVICE EVEN IF I WAS SOME VIP! Thank you !!”
“Guillermo was amazing! He helped me with setting up my home WiFi and answered all my questions. He went above and beyond to help me, even showing me the app I needed to download to set up my internet myself. Thank you Guillermo! 5 star customer service!!”
“Hello guys, I made a mistake on the first thing you guys sent me. Helen was absolutely awesome. I just hit number one because I assume number one is really good, but I ended up being showing that it’s dissatisfied and I am not dissatisfied. Helen took excellent care of me.”
“I went in the store because I was having issues with the Porting of my number. It seems previous representative entered number one digit incorrect. Anais and her manager when above and beyond to get this issue resolved. I couldn't be more satisfied with how everything was handled even with the obstacles presented when calling the port department. As a team they succeeded and making sure I left with a smile on my face. These are the moments you realize you made the right decision to become a new member of AT&T.”
“In a short time they solved my problem, my cell phone had problems charging due to a little liquid that accidentally spilled, now it charges super well and fast, thank you very much”
“Tomas - was a great help today. I had a phone emergency where my calls were not connecting. He was able to fix my issues in a fast and efficient way. Very happy with the service today at this location. Thank you Tomas!”
“Angel made our experience wonderful. I was very pleased with the service I received at this AT&T store! They were professional and incredibly helpful. I highly recommend this store.”
“These guys are awesome they fixed my wifes entire cracked phone. It looks brand new. Then they fixed my screen in 10 minutes. Great service and very affordable.”
“Best experience ever with the process of getting a new phone and the set up. Ana and Mercado were very professional, helpful, courteous and went above and beyond.”
“I recently visited the T-Mobile store, and I had an outstanding experience. The staff was incredibly friendly and knowledgeable. They took the time to understand my needs and helped me find the perfect plan and phone. Highly recommend this location for anyone looking for great service.”
“We've been AT&T customers for about 20 years and sure, we've had some odd issues with billing or devices or internet connectivity but ultimately they get fixed. We recently had some phone issues and the people at their toll free customer service number were totally useless so we went to the local store at London Square and met Angie. She doggedly figured out what the issue was, solved the problem, changed our plans, and saved us money! We have been back with various questions which she always answered and we upgraded my phone with her yesterday. (Doing my husband's upgrade next week.). I'm sure the other staff in the store are perfectly capable as well, but Angie is now our go-to person for any problem or purchase.”
“Incredible service, they fixed my children's 2 PS5s that had problems with the HDMI and temperature and nowhere did they give me a solution and they did the excellent job in a short time, very happy, I recommend them 100%”
“Excellent cell phone sales establishment. Very friendly treatment from its sellers that exceeds customer expectations. It is the best Metro PCS sales store I have ever visited. Thank you very much for the attention you gave me today, Saturday, June 8. I congratulate you. ??”
“Hello, good afternoon... today I left the store satisfied... the staff... who took care of me... solved me. My change. Screen... excellent... work... they helped me. Fix... circuits. Network... and frequency... excellent service... I recommend it. Thank you very much guys.”
“The best customer service ever. Ralph was our sales person. He is so kind, professional and ran the extra mile to make sure we were happy with our service. He speaks English and Spanish and it is easy to see him welcoming every single person in the store with a smile in the face and a respectful tone. His soft treatment to the elderly is admirable.”
“I recommend this store the girls Miriam
And yery they are very friendly and help you with everything, they have all the telephone numbers and very good offers on everything, they are wonderful, I recommend them”
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“Karla was amazing!! Very grateful for AT&T customer service. His attention was exceptional from the first moment. He was very professional, kind and patient in helping me resolve my problem. Karla took the time to explain everything clearly to me and made sure all my questions were answered.”