Payless Car Rental receives mixed but generally positive reviews from customers. Many highlight the good prices, including competitive one-way drop rates, and find the overall rental process quick, easy, and convenient. Several customers report great service, describing staff as friendly, helpful, welcoming, and informative, with one noting it was the easiest rental pick-up ever experienced. The company is commended for being very helpful in an emergency, such as arranging a car replacement after keys were lost. However, some experiences were less positive. One customer encountered an extremely rude attendant at the airport. Another noted that their rental car had large cosmetic damage upon pick-up and was not very clean, containing dust and a personal item. While the cars are often described as great for the needed size and purpose, these issues gave some customers hesitation about recommending the service. Overall, many customers were highly satisfied, would rent again, and certainly recommend the company.
The bus place was packed but I had great service and they gave a really good one way drop price. Will absolutely rent from them again!
March 2024
Easiest rental pick up I have ever experienced! Friendly staff and the car was what my family and I paid for and needed for our vacation! Would certainly recommend this company!
March 2024
It was very easy to rent from them, everyone was pleasant and the process was quick.
