Walgreens on 13th Street is known for its helpful and dedicated staff, with employees like Sarah providing excellent service, especially when urgent needs arise. Customers appreciate the ease of online appointments for vaccinations, with staff members such as Yurien administering injections with little to no pain. The pharmacy staff, including pharmacists like Ariel and Martha, are often praised for their patience, kindness, and willingness to go above and beyond to assist customers with prescriptions and medication needs. However, there have been some concerns about the store environment, including experiences of racial bias from certain staff members, which overshadow the generally positive atmosphere. The store offers practical and convenient options, though some products and services tend to be more expensive compared to other stores like Walmart. Overall, Walgreens on 13th Street is considered a reliable pharmacy with caring employees, but it could improve staff training on customer treatment and inclusivity.